SmartBot‑AI Chatbot , 25 reviews

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
    18
  • 12% of ratings are 4 stars
    3
  • 4% of ratings are 3 stars
    1
  • 4% of ratings are 2 stars
    1
  • 8% of ratings are 1 stars
    2
February 1, 2024

Poor customer service no phone number for support

The Gundam Place Store
United States
About 9 hours using the app
BestChat replied February 5, 2024

Hi,

We apologize for any inconvenience you've faced. We've tried contacting you several times, but have not received a response. If you have specific issues, please reach out to our customer support email at service@bestchat.com. We're committed to resolving any problems or concerns you may have.

Thank you for your understanding.

December 17, 2023

This unprofessional company had a conversation with my chatbot during which they insulted our brand and our current chatbot provider. Next time, I willI report you to Shopify and request that they permanently remove your business from the Shopify App Store.

Vidlogix
United States
1 minute using the app
BestChat replied December 19, 2023

Thank you for sharing your feedback. We were surprised to learn about your dissatisfaction, particularly regarding unprofessional conduct during a conversation. We have reached out to you and received a screenshot, providing explanations accordingly. It appears that this may be a case of unfair competition, and we understand that such situations can be frustrating. We deeply disapprove of such behavior. 

Your quick installation and uninstallation within one minute puzzled us, as it seems you may not have experienced a chat in SmartBot. We sincerely invite you to experience SmartBot chat again and welcome you anytime.

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