SmartBot: Leading AI Chatbot
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (210)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support efficiency, acting like a full-time employee with its ability to handle routine inquiries and provide immediate assistance. It features a user-friendly interface, easy setup, and can be customized to match a brand’s specific tone. The app also integrates well with social media and offers inventory tracking, making it a valuable tool for improving customer engagement and boosting sales. Merchants describe the support team as proactive and helpful, further enhancing the app's effectiveness in automating customer service tasks.
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This SmartBot demonstrates impressive intelligence, as it was able to access and share internal information from our Shopify account. While this showcases its capabilities, it also raises significant privacy concerns. I am now questioning what other information this company may have accessed. This is quite alarming and deserves attention.
Thank you for your feedback and for your appreciation of our SmartBot technology. We understand your concerns about privacy and security. At SmartBot, protecting your data is our top priority.
SmartBot accesses and processes necessary data with your permission through the Shopify API to ensure it provides accurate and useful responses. We do not access or store unauthorized data.
All data interactions with SmartBot are encrypted and comply with industry-standard security protocols. We perform regular security audits to ensure your data is protected at the highest level.
If you have further concerns, please feel free to contact our customer support team. We are happy to assist you and ensure your peace of mind.
Thank you for bringing this issue to our attention. We are committed to continuously improving our services and maintaining the highest security standards.
Honestly pretty bad.
It’s great that it links to your shopify store but the training options are way too limited which makes it impossible to use this AI bot for anything above tracking orders, making very basic (and often wrong) suggestions and redirecting customers to store policies.
Also note that these developers offer 30% off the plan if you leave a good review which makes this review page completely erroneous.
Dear Mori Film Lab,
I understand that your interaction with the bot was limited to less than 30 minutes, which may not provide a comprehensive view of its capabilities. We encourage our users to explore the various features and training options available, as they can greatly enhance the functionality of the bot beyond basic order tracking and customer redirection.
Regarding the discount you mentioned, please note that our promotional offers are randomly distributed to customers and are not contingent upon leaving a review. We value all feedback, as it helps us improve our services.
Nul
Poor customer service no phone number for support
Hi,
We apologize for any inconvenience you've faced. We've tried contacting you several times, but have not received a response. If you have specific issues, please reach out to our customer support email at service@bestchat.com. We're committed to resolving any problems or concerns you may have.
Thank you for your understanding.
This unprofessional company had a conversation with my chatbot during which they insulted our brand and our current chatbot provider. Next time, I willI report you to Shopify and request that they permanently remove your business from the Shopify App Store.
Thank you for sharing your feedback. We were surprised to learn about your dissatisfaction, particularly regarding unprofessional conduct during a conversation. We have reached out to you and received a screenshot, providing explanations accordingly. It appears that this may be a case of unfair competition, and we understand that such situations can be frustrating. We deeply disapprove of such behavior.
Your quick installation and uninstallation within one minute puzzled us, as it seems you may not have experienced a chat in SmartBot. We sincerely invite you to experience SmartBot chat again and welcome you anytime.