SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (359)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
    297
  • 12% of ratings are 4 stars
    44
  • 3% of ratings are 3 stars
    10
  • 1% of ratings are 2 stars
    3
  • 1% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions with quick, personalized responses that boost satisfaction and confidence. It offers 24/7 support automation, a user-friendly interface, and customizable features that align with brand tones. Its AI-driven capabilities provide accurate, context-aware responses, improving customer engagement and operational efficiency. Merchants also commend the support team for their prompt assistance and ongoing app improvements.

November 16, 2024

LIMITED. GIVES WRONG RECOMENDATIONS

War Battle Games
United States
4 months using the app
BestChat replied December 26, 2024

Dear War Battle Games,We truly value your input! Your experience is important to us, and we’re sorry to hear that SmartBot hasn’t met your expectations. 🙏 Please know that we are committed to enhancing our tool and your feedback will help us make necessary improvements. If you have any specific recommendations, we’d be grateful to hear them! 👍✨

November 24, 2024

not good

PaxerPeace
China
2 days using the app
BestChat replied December 26, 2024

Hi PaxerPeace， We truly value your feedback and understand your frustration. 🙏 Your experience is important to us, and we’re here to help! SmartBot aims to improve customer service without impacting your overall store performance. If there’s anything we can do to address your concerns, please reach out.

January 28, 2024

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

Maxx Volts
United States
3 months using the app
BestChat replied January 30, 2024

We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.

Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.

If you have further questions or need assistance, please feel free to reach out directly.

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