SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (260)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
    214
  • 12% of ratings are 4 stars
    31
  • 3% of ratings are 3 stars
    7
  • 1% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and operational efficiency. They praise its 24/7 customer support, intuitive handling of specialized queries, and seamless social media integration. The user-friendly interface facilitates easy setup and customization, while personalized customer interactions boost engagement and sales. Merchants also appreciate the seamless integration with Shopify and the supportive customer service team, noting significant improvements in managing customer inquiries and service efficiency.

November 16, 2024

LIMITED. GIVES WRONG RECOMENDATIONS

War Battle Games
United States
4 months using the app
November 24, 2024

not good

PaxerPeace
China
2 days using the app
January 28, 2024

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

Maxx Volts
United States
3 months using the app
BestChat replied January 30, 2024

We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.

Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.

If you have further questions or need assistance, please feel free to reach out directly.

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