SmartBot: Leading AI Chatbot
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (367)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for reducing customer service inquiries, boosting engagement, and increasing sales through fast, personalized responses. It features automatic replies, product recommendations, FAQ assistance, and order tracking, all customizable for natural interactions. The installation is easy, and the interface user-friendly, making it akin to a 24/7 employee. A free plan offers a cost-effective option for basic needs, enhancing its appeal.
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cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures.
Nous utilisons smartbot depuis presque 12 mois. Si au début cela était convainquant, le conseil produit est très très approximatif voir faux. Nous l'alimentons régulièrement et malgré cela le conseil est mauvais.
Nous sommes déçus et nous regardons pour changer
Dear Oscar et Plume,
Thank you for your thoughtful feedback. We're glad you find our app promising. Your suggestions are valuable, and we’ll consider them seriously. 🌟😊
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.
Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.
If you have further questions or need assistance, please feel free to reach out directly.
We gave it a quick trial and unfortunately the bot is not very smart. It gave wrong answers regarding our Shipping Cost even though it's stated in the Shipping Policy, it also fails to detect if someone wants to speak to the support. You can't upload any documents or links to train the bot to make it smarter, so we decided to deinstall again.
Dear Kinkly Shop, thanks for sharing your thoughts. We understand your frustration and are actively working on improving the bot’s performance and functionality. 😊
LIMITED. GIVES WRONG RECOMENDATIONS
Dear War Battle Games,We truly value your input! Your experience is important to us, and we’re sorry to hear that SmartBot hasn’t met your expectations. 🙏 Please know that we are committed to enhancing our tool and your feedback will help us make necessary improvements. If you have any specific recommendations, we’d be grateful to hear them! 👍✨
not good
Hi PaxerPeace， We truly value your feedback and understand your frustration. 🙏 Your experience is important to us, and we’re here to help! SmartBot aims to improve customer service without impacting your overall store performance. If there’s anything we can do to address your concerns, please reach out.