SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (359)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions with quick, personalized responses that boost satisfaction and confidence. It offers 24/7 support automation, a user-friendly interface, and customizable features that align with brand tones. Its AI-driven capabilities provide accurate, context-aware responses, improving customer engagement and operational efficiency. Merchants also commend the support team for their prompt assistance and ongoing app improvements.

February 17, 2025

Nice app I just wish they would let you pick the products the app learns rather than leaving it up to the app itself and it would be nice to have a way to remove the "SmartBot by BestChat" link and description at the bottom of the chat window.
If these two thing ever get taken care of the app would be perfect in my opinion.

The Horror Dome
United States
5 days using the app
February 13, 2025

an easy-to-learn bot and can easily find information about your online store. Teaching the bot is sometimes a bit tiring, but profitable and yet easy

KR Straps™ Kelloranneke.fi
Finland
3 days using the app
January 13, 2025

I like the was the app converses with clients but I do think that it could use some more tweaks there have been customers that are looking for a product and it didn’t recognize that we carry the product as well as other variations.

Shop Cosmic Healing
United States
About 23 hours using the app
BestChat replied February 9, 2025

Dear Shop Cosmic Healing,
Thank you for your positive feedback! 🌟 We’re glad you enjoy the app’s conversations. Your suggestions for improvements will be taken seriously for future updates!

February 4, 2025

I was impressed with how fast the system learned my products.

Milagro Mushrooms
United States
8 days using the app
BestChat replied February 18, 2025

Dear Milagro Mushrooms,
Thank you for your wonderful feedback! We're thrilled to hear you’re impressed with the system’s speed. Your insights motivate us to keep improving!

January 30, 2025

the product is excellent. but the support team is not active to response. i have emailed thrice but still no response from their side about few questions i asked. as i have subscribed for 300 USD plan, i was expecting a better service. atleast human support

SehgalMotors.PK - Car Accessories, PPF & Detailing Studio
Pakistan
About 21 hours using the app
BestChat replied February 9, 2025

Dear SehgalMotors.PK,
Thank you for your kind words about our product! 🌟 We appreciate your feedback regarding support and will take it seriously for future improvements.

November 27, 2024

Great help with customer service only issue was it can be annoying and too in the way

ARI VINTAGE
United States
18 days using the app
BestChat replied February 9, 2025

Dear ARI VINTAGE,
Thank you for your positive feedback! We’re glad our chatbot assists with customer service. We’ll definitely consider your thoughts for improvement! 😊

October 14, 2024

Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.

Veteran Command
United States
4 months using the app
BestChat replied February 9, 2025

Hello Veteran Command,
We appreciate your review! It’s wonderful to hear you’re satisfied. Thank you for your suggestion; we’ll keep it in mind for future updates! 😊

November 21, 2024

Its learning quickly. Very promising!

iShop El Salvador
El Salvador
2 months using the app
BestChat replied February 18, 2025

Dear iShop El Salvador,Thank you for your encouraging feedback! 🌟 We're excited that you find our system promising. Your support inspires us to keep improving!

February 21, 2025

Still learning how to use this but seems promising.

Birds Choice
United States
About 3 hours using the app
November 9, 2024

Chatbot has tremendous features for communicating with customers and ensuring that customers find the information that they expect.

Lacatang Shop
United States
5 days using the app
BestChat replied February 9, 2025

Your thoughts matter, Lacatang Shop! We’re delighted you appreciate our chatbot’s capabilities. Thank you for sharing; we’ll definitely take your feedback into account!