SmartBot: Leading AI Chatbot
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer interactions with quick, personalized responses that boost satisfaction and confidence. It offers 24/7 support automation, a user-friendly interface, and customizable features that align with brand tones. Its AI-driven capabilities provide accurate, context-aware responses, improving customer engagement and operational efficiency. Merchants also commend the support team for their prompt assistance and ongoing app improvements.
Refine
-
By rating
It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?
Dear JoJoZep I AM Design's, We truly value your feedback! Your experience is important to us, and we understand your concerns. 🙏 Please know that SmartBot is here to help you serve your customers better without affecting your store's traffic. It’s all about enhancing your customer service experience! If there’s anything specific you’d like to discuss, we’re here to help.
Still learning and seeing if we can train it better
Dear Miami Screen Print Supply,
Thank you for your feedback! 🌟 We're glad you're exploring ways to improve your experience. Your insights are important, and we’ll take them into consideration as we grow! 😊
ableto scape through all the products. We need to make it learn the algos for it to learn. Will update after reviewing it for a month
Thank you for your valuable feedback! Wonderkraftz™,😊 We’re excited to hear that you’re exploring how SmartBot can adapt to your needs. It’s all about learning and improving, and we’re here to support you every step of the way. If you have any insights or questions during your review, don’t hesitate to reach out! 🌟
Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.
Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.
In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.
good` is a popular architecture for building scalable, testable, and well-structured web applications. It’s well-suited for applications where separation of concerns is important, like in complex enterprise solutions.
Thank you for your positive feedback! At Milton Store, 🌈 your opinions are crucial to our ongoing development, and we are committed to providing you with the best service possible.However, please note that this platform is not suitable for advertising.
I wouldn't know I haven't used it yet
Your input is important, Clothier Exclusive Menswear! 🙌 We understand you haven’t used the app yet. Thank you for sharing; we’ll keep your thoughts in mind as we improve our service!
le principe semble bien juste la sélection des article me plais moins
Dear KOREAN VIBE,
Thank you for your valuable feedback! We’re pleased to hear you appreciate the principle behind our service. 🌈 With ongoing training, our AI bot will become more adept at curating selections that align with your preferences. Your insights help us enhance our offerings, and we’re committed to continuous improvement. Please feel free to reach out with any further suggestions! 😊
I love it but my stopped working and I do not know why.
Hope they fix the problem
Hi RoseAnn team,
We deeply apologize for the inconvenience you faced due to the temporary unavailability of our SmartBot app. We've recently experienced an upgrade and maintenance issue which affected its functionality.
We're glad to inform you that the issue has been resolved, and SmartBot is up and running smoothly again. Please feel free to enjoy its functionalities as before.
Thank you for your understanding, and we appreciate your support and patience.
Best regards,
SmartBot team
If you have any problems, please contact us and we will be happy to help you out