SmartBot: Leading AI Chatbot
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (376)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for reducing customer service workloads by autonomously handling inquiries and boosting sales conversions. It offers personalized interactions, product selection help, and order tracking, with the ability to escalate complex issues to humans. The setup is straightforward, and the bot learns and adapts over time. Merchants also value the responsive support team and useful analytics for optimizing service strategies.
Refine
-
By rating
nice!
Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.
Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.
In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.
All About Vibe, thanks for sharing your experience! 😊 We hear your concerns about outdated info and order details and will seriously consider enhancements. We’re committed to better support!
I just installed it but i wasn't expecting it to go live right away before i did testing. that's was disappointing, but i will let you know later if it works ok.
After a few days of trying to get some answers from support I have changed my rating. Yes this app looks very nice but you don't have enough control over the AI bot and it can give out wrong info and yes you can add answers to a knowledge base but there is no way to stop it from making suggesting that you don't want. And trying to get support you would think they have it, but they don't I have emails that have never been responded to. And some many questions never answered. So I will have to delete this app just do to the lack of support and questions on how to's.
Your feedback is important to us, 4everKeepsakes. We’re sorry to hear about your experience. We’ll take your concerns seriously and work to enhance both support and control. 🌟
very basic and limited ai chat. I really hope they can improve by tailoring the ai chat to customer theme - most disappointment is the constant pop-up message. I dont know if there is a way to stop this.
Hi Kiddos Kicks,I have emailed you instructions on how to disable this feature. If you need any special/custom functionality, please feel free to contact us by email for custom development.
Still learning and seeing if we can train it better
Dear Miami Screen Print Supply,
Thank you for your feedback! 🌟 We're glad you're exploring ways to improve your experience. Your insights are important, and we’ll take them into consideration as we grow! 😊
ableto scape through all the products. We need to make it learn the algos for it to learn. Will update after reviewing it for a month
Thank you for your valuable feedback! Wonderkraftz™,😊 We’re excited to hear that you’re exploring how SmartBot can adapt to your needs. It’s all about learning and improving, and we’re here to support you every step of the way. If you have any insights or questions during your review, don’t hesitate to reach out! 🌟
good` is a popular architecture for building scalable, testable, and well-structured web applications. It’s well-suited for applications where separation of concerns is important, like in complex enterprise solutions.
Thank you for your positive feedback! At Milton Store, 🌈 your opinions are crucial to our ongoing development, and we are committed to providing you with the best service possible.However, please note that this platform is not suitable for advertising.
I wouldn't know I haven't used it yet
Your input is important, Clothier Exclusive Menswear! 🙌 We understand you haven’t used the app yet. Thank you for sharing; we’ll keep your thoughts in mind as we improve our service!
Hey greenhausshop,Thank you for your rating! If you have any feedback or questions, feel free to reach out.