Reviews (333)

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this chatbot for enhancing customer interaction with fast, personalized responses. It's easy to set up, customizable to match brand voices, and capable of handling various inquiries. The bot intelligently escalates complex issues and provides valuable analytics for service optimization. It supports product recommendations, operates 24/7, and integrates seamlessly with websites, leading to increased sales and improved customer service.

June 13, 2025

Sehr leichte Integration.

Mode Weiss & M26 Webshop
Germany
6 minutes using the app
BestChat replied July 24, 2025

Dear Mode Weiss & M26 Webshop, thanks for your support! We’re pleased you found integration effortless and will keep working to impress you! ✨

November 2, 2024

Incredibly useful, gives the potential customer a more engaged feeling vs using a chatbox and waiting hours or even days for a reply

RocketLab Props
United States
29 minutes using the app
BestChat replied March 25, 2025

Dear RocketLab Props,
Thank you for your fantastic feedback! We're thrilled to hear our app enhances customer engagement. Your support inspires us to keep improving! 🚀

June 10, 2025

Hasta ahora lo estoy configurando y me esta gustando mucho

Scarsa Co
Colombia
About 2 hours using the app
BestChat replied July 24, 2025

Hi Scarsa Co, thank you for your kind words! 😊 Glad you’re enjoying the setup so far. We appreciate your trust and support!

June 20, 2025

Para o efeito que é parece fantastico

Rios Future Shop
Portugal
About 1 hour using the app
BestChat replied July 24, 2025

Rios Future Shop, agradecemos muito seu comentário! 🙌 É ótimo saber que está gostando do app. Conte conosco sempre!

January 23, 2025

So far so good. I'm not sure it's converted any sales yet but I believe it's a good app.

OzWit
Australia
9 days using the app
BestChat replied March 13, 2025

Hi OzWit, thank you for your positive comments! We're pleased you think our app is good. Your insights help us improve further. 👍

November 27, 2024

Great help with customer service only issue was it can be annoying and too in the way

ARI VINTAGE
United States
18 days using the app
BestChat replied February 9, 2025

Dear ARI VINTAGE,
Thank you for your positive feedback! We’re glad our chatbot assists with customer service. We’ll definitely consider your thoughts for improvement! 😊

May 22, 2025

Great app

MAKNZ PERFUMES
United States
38 minutes using the app
BestChat replied June 12, 2025

Hello MAKNZ PERFUMES,
We truly appreciate your kind words! We're committed to providing you with the best experience. ✨🤗

June 29, 2025

great app

Golden Key Rent Car LLC
United Arab Emirates
12 minutes using the app
April 28, 2025

Awesome!

Renewable Outdoors
United States
30 minutes using the app
BestChat replied May 7, 2025

Dear Renewable Outdoors, thank you so much for the awesome feedback! 😊 We're thrilled to hear you're happy with our service!

December 6, 2024

cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures

Oscar et Plume
France
About 4 hours using the app
BestChat replied March 26, 2025

Dear Oscar et Plume,
Thank you for your thoughtful feedback. We're glad you find our app promising. Your suggestions are valuable, and we’ll consider them seriously. 🌟😊