Reviews (348)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this chatbot for enhancing customer interaction with fast, personalized responses. It's easy to set up, customizable to match brand voices, and capable of handling various inquiries. The bot intelligently escalates complex issues and provides valuable analytics for service optimization. It supports product recommendations, operates 24/7, and integrates seamlessly with websites, leading to increased sales and improved customer service.

June 13, 2025

Sehr leichte Integration.

Mode Weiss & M26 Webshop
Germany
6 minutes using the app
November 1, 2024

De momento está muy bien, la única pequeña pega es que me gustaría poder decirle la manera en que debe responder el bot. Pero bueno, esta app me encanta.

PumpZen
Spain
5 days using the app
BestChat replied March 25, 2025

Your input means a lot, PumpZen! We’re delighted you’re enjoying the app. We’ll definitely consider your feedback to make it even better! 😊

February 13, 2025

I have just installed and tested this with several queries. The results are pretty amazing and what I was looking for in a AI chatbot. I hope that in the coming months I will see increase in sales using this.

Jetcast
Australia
21 minutes using the app
BestChat replied March 23, 2025

Thank you so much for your kind words, Jetcast! We’re thrilled to hear our AI chatbot is meeting your needs. Your feedback means the world to us! 😊

July 29, 2024

I love this feature for my shop as it enables customers to interact in real-time, get relevant information and add a creative way to engage.

Sentient Beauty Fashions. Your Fashion Shop
United States
4 days using the app
BestChat replied March 17, 2025

Hi Sentient Beauty Fashions, thank you for your positive feedback! We appreciate your support and are glad our feature enhances customer engagement. Your insights are invaluable to us.

February 3, 2025

Easier to set up, hope it works

Lorderan
United States
2 days using the app
BestChat replied March 17, 2025

Thank you so much for your feedback, Lorderan! We’re thrilled to hear the setup was easy. We hope it works perfectly for you! 😊

April 28, 2025

Awesome!

Renewable Outdoors
United States
30 minutes using the app
BestChat replied May 7, 2025

Dear Renewable Outdoors, thank you so much for the awesome feedback! 😊 We're thrilled to hear you're happy with our service!

December 6, 2024

cela a l'air pas mal après 1 heure d'utilisation. Il manque à mon avis des outils pour mieux personnaliser le bot tant sur le ton de dialogue que sur l'apprentissage. Le suivi de colis ne fonctionne pas malgré les bonnes informations saisies. Enfin il serait aussi bien de passer la main à un agent humain lorsque le client le demande et pour cela il faut programmer des heures d'ouvertures

Oscar et Plume
France
About 4 hours using the app
BestChat replied March 26, 2025

Dear Oscar et Plume,
Thank you for your thoughtful feedback. We're glad you find our app promising. Your suggestions are valuable, and we’ll consider them seriously. 🌟😊

March 2, 2025

Good

The Vibez Shop
United States
About 1 month using the app
BestChat replied March 25, 2025

Hey The Vibez Shop,We're thrilled with your feedback.😊

November 27, 2024

Great help with customer service only issue was it can be annoying and too in the way

ARI VINTAGE
United States
18 days using the app
BestChat replied February 9, 2025

Dear ARI VINTAGE,
Thank you for your positive feedback! We’re glad our chatbot assists with customer service. We’ll definitely consider your thoughts for improvement! 😊

May 22, 2025

Great app

MAKNZ PERFUMES
United States
38 minutes using the app
BestChat replied June 12, 2025

Hello MAKNZ PERFUMES,
We truly appreciate your kind words! We're committed to providing you with the best experience. ✨🤗