SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (210)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support efficiency, acting like a full-time employee with its ability to handle routine inquiries and provide immediate assistance. It features a user-friendly interface, easy setup, and can be customized to match a brand’s specific tone. The app also integrates well with social media and offers inventory tracking, making it a valuable tool for improving customer engagement and boosting sales. Merchants describe the support team as proactive and helpful, further enhancing the app's effectiveness in automating customer service tasks.

Edited July 18, 2024

I love the Smart Bot, but I had to remove a star because of the monthly cost. Otherwise, it is an essential app to have when the need to answer customer questions about products arises.

Ellima Accessories Boutique
United States
7 months using the app
BestChat replied May 30, 2024

Hi Ellima Accessories Boutique, we truly appreciate your positive feedback and creative ideas! 😊❄️ We're thrilled to hear that our tool has been valuable to your store. We'll explore adding more customization options for the Smartbot during the holiday season.

September 28, 2024

nickel

SMART WAVE Products
France
7 months using the app
May 9, 2024

There should be an option to Transfer the chats to a live Agent. Overall happy with the experience.

Instagem
United States
6 months using the app
BestChat replied May 30, 2024

Thank you for your feedback, Instagem! 🌟 We are thrilled to hear that you are overall satisfied with our service. The feature you need has been implemented in the latest version of our other software, BestChat. You are welcome to download and experience it.

January 18, 2024

Actually I love this app so much, easy use on it, and robot reply better then mine, but, they don’t have a option for live chat / let the customer leave a message, and we can reply later, ( or I don’t know how to setting? ) so I only can give 4star , if they can fix it, I will upgrade the plan.

Hastella.J
Hong Kong SAR
3 months using the app
BestChat replied January 22, 2024

Thank you for your kind words and valuable feedback! We're thrilled to hear that you love our app and find it easy to use. We appreciate your suggestion about the live chat option. Our team is actively working on enhancements, and your input is crucial to our improvement process. If you have any questions about settings or need assistance, please don't hesitate to reach us!

January 20, 2024

Great tool but it would be better if there was an opportunity to join the chat to answer any sticky questions.

Bi-Tron Australia XSNANO
Australia
About 1 month using the app
BestChat replied January 22, 2024

Thank you so much for sharing your thoughts with us! We're thrilled that you find our tool great. We understand your suggestion about joining the chat to address sticky questions, and we're actively exploring ways to enhance our features. If you ever have more ideas or feedback, feel free to let us know.Thank you for choosing SmartBot.

July 18, 2024

Bietet ausreichend Basismöglichkeiten und ist sehr einfach zu pflegen. Chat-Bot ist bis auf die üblichen KI Fehler durchaus sehr gut.

Wombambino
Germany
10 days using the app
January 20, 2024

Initial experience is good. It's fast too much. Amazing !

KANCHAN CASHMERE
Nepal
29 days using the app
BestChat replied January 22, 2024

Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive initial experience with our service. We appreciate your support and look forward to continually providing you with an amazing experience. Thank you for choosing us!

November 6, 2024

Geardoor
United Arab Emirates
3 days using the app
July 17, 2024

Store as Buddy
Canada
30 days using the app
October 17, 2024

RetroSpace
Spain
5 minutes using the app