Reviews (333)

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this chatbot for enhancing customer interaction with fast, personalized responses. It's easy to set up, customizable to match brand voices, and capable of handling various inquiries. The bot intelligently escalates complex issues and provides valuable analytics for service optimization. It supports product recommendations, operates 24/7, and integrates seamlessly with websites, leading to increased sales and improved customer service.

September 1, 2023

Rostikal
Germany
About 14 hours using the app
BestChat replied March 24, 2025

Hi Rostikal,Your feedback is like a sunshine on a cloudy day. ☀️

October 25, 2024

Polyprestige3D
France
10 minutes using the app
BestChat replied March 25, 2025

Hey Polyprestige3D,We're thrilled with your feedback.

December 8, 2024

Legal Power
Germany
30 minutes using the app
BestChat replied March 26, 2025

Hey Legal Power,We're thrilled with your feedback.😊

October 8, 2024

Tech Top A
Canada
8 minutes using the app
BestChat replied March 23, 2025

Hey Tech Top A,Thanks for the stellar review!

August 24, 2024

Stravé
South Africa
3 minutes using the app
BestChat replied March 17, 2025

Hey Stravé,Thank you for your feedback and support. We truly appreciate it!

November 6, 2024

Geardoor
United Arab Emirates
17 minutes using the app
BestChat replied March 26, 2025

Hi Geardoor,Thank you for the 5-star rating! 🌟

July 19, 2025

SmartBot is an amazing add to our shopify store, lifting hours of work from customer service, product recommendations, and so on. A truly needed app for every Shopify store

Mice&Co
Spain
27 days using the app
July 18, 2025

perfect

TonesTherapy
United Kingdom
6 minutes using the app
July 14, 2025

gszeggzgqzg

CANILYS
France
July 7, 2025

funciona muy bien. recomiendo 100%

Ecommerce 2025
Argentina
2 days using the app
July 5, 2025

Happy Weekends Off
United States
6 minutes using the app
June 27, 2025

LEMATOS
Côte d’Ivoire
June 23, 2025

fou

Footiz
France
4 minutes using the app
June 14, 2025

Joslife
United States
5 days using the app
June 9, 2025

good app

AL SYED ELECTRONICS
Pakistan
1 day using the app
June 6, 2025

great

Lufto
Czechia
1 day using the app
May 22, 2025

Lifempower
United States
3 minutes using the app
May 21, 2025

Very great app, very helpful in customer service

VistaXpress
United States
About 1 month using the app
March 16, 2025

teşekkür ederim gerçekten çok iyi çalışıyor

Elitmoney
United Kingdom
About 14 hours using the app
BestChat replied March 26, 2025

We truly appreciate your feedback, Elitmoney. It's wonderful to know you're happy with our service. Your support inspires us to keep improving. 💖

March 15, 2025

Three Brothers Cosmetics
Finland
11 minutes using the app
BestChat replied March 17, 2025

Hey Three Brothers Cosmetics,Thank you for your feedback and support. We truly appreciate it!

March 8, 2025

Tech4Fun
United States
About 10 hours using the app
BestChat replied March 17, 2025

Hello Tech4Fun,Your feedback is like a sunshine on a cloudy day! ☀️

March 3, 2025

Je suis très satisfaite de cette application. Un gain de temps phénoménal. Merci infiniment
www.harmonieshop.fr

Harmonie Shop
France
About 1 month using the app
BestChat replied March 25, 2025

Dear Harmonie Shop,
Thank you so much for your wonderful feedback! We're thrilled to hear the app is saving you time. Your satisfaction means the world to us! 🌟

February 24, 2025

Great app so far no issues very helpful

By Any Greens
United Kingdom
6 days using the app
BestChat replied March 25, 2025

Hello By Any Greens,
Thanks for the great review! We’re delighted that you’re having a positive experience with the app. Your feedback means a lot to us! 💖

February 22, 2025

carré

Ambiora france
France
3 minutes using the app
BestChat replied March 13, 2025

Thank you so much for your feedback, Ambiora France! 🌟 We’re delighted to hear from you! Your thoughts truly mean a lot to us!

February 18, 2025

Muito bom

AnimaliaShop
Portugal
8 minutes using the app
BestChat replied March 23, 2025

Hello AnimaliaShop,Your feedback is like a sunshine on a cloudy day! ☀️

February 16, 2025

WOw!

Form11Studio
United States
8 minutes using the app
BestChat replied March 23, 2025

Hey Form11Studio,Your satisfaction is our priority.

February 13, 2025

420 Calismokeshop
France
2 minutes using the app
BestChat replied March 17, 2025

Dear 420 Calismokeshop,Your feedback truly brightens our day! 😊

February 9, 2025

Chic & Co Boutique
France
About 20 hours using the app
BestChat replied March 17, 2025

Hey Chic & Co Boutique,Your feedback is like a sunshine on a cloudy day! ☀️

February 5, 2025

Gadget Plaza
India
5 minutes using the app
BestChat replied March 26, 2025

Hi Gadget Plaza,Thank you for choosing us.💖

January 31, 2025

Sophistaire
Singapore
About 3 hours using the app
BestChat replied March 17, 2025

Hey Sophistaire,Thank you for your feedback and support. We truly appreciate it! 🌟

January 27, 2025

Great Chat Service to be able to stay in touch with customers. Easy to use with great customer service. I highly recommend SmartBot !

Kitty’s Corner
United States
1 day using the app
BestChat replied March 13, 2025

Hi Kitty’s Corner, thank you for your positive feedback! We value your support and are glad our service meets your needs. Your insights are invaluable to us.

January 25, 2025

Fyzoshop
Portugal
19 minutes using the app
BestChat replied March 17, 2025

Hi Fyzoshop,Thank you for the 5-star rating! 🌟

January 22, 2025

Just started using it and it seems like an amazing APP and Bot

Meltora
United States
2 minutes using the app
BestChat replied March 13, 2025

Dear Meltora,
Thanks for sharing your thoughts! We're delighted you find our app and bot impressive. Your satisfaction is our top priority! 💖

January 14, 2025

l'appli a l'air pas mal du tout
Bien conçu
bien fait

FIXLINT
France
2 months using the app
BestChat replied February 9, 2025

Hello FIXLINT,
We truly appreciate your feedback! It’s great to hear you find our app impressive. Thank you for your support! 😊

January 12, 2025

Je recommande l'app SmartBot à 100%.

En effet, après avoir testé une vingtaine d'app de chat, je n'ai jamais eu ce que je voulais. Une fois j'avais une app qui demandais à un humain du service client quand elle ne savait pas mais on ne pouvais pas demander au bot de reprendre la conversation. Une autre fois j'ai eu une app pas assez professionnelle ou qui ne respectais pas la charte graphique ou l'image de la marque.

Après avoir également testé les apps redirigeant vers WhatsApp, je me suis rendu compte que cela n'étais vraiment pas optimisé.

Bref, cette app est pour moi la meilleure à avoir !

Curiositech
France
42 minutes using the app
BestChat replied February 9, 2025

Dear Curiositech,
Thank you for your amazing recommendation! 🌟 We're thrilled to hear our app meets your expectations. Your support means the world to us! 😊

January 10, 2025

Easy to use and works how it is intended.

Open Air Sports
United States
10 days using the app
BestChat replied March 5, 2025

Dear Open Air Sports,
Thank you for your positive review! We’re delighted that our product is user-friendly and effective. Your happiness is our priority!

December 29, 2024

Cuirderi
Pakistan
13 days using the app
BestChat replied March 17, 2025

Hey Cuirderi,Thank you for your feedback and support. We truly appreciate it!

December 26, 2024

Super App sehr nützlich

CLÉRMONT
Germany
17 days using the app
BestChat replied February 18, 2025

Your kind words mean a lot, CLÉRMONT! 🙌 We're glad you find our app super useful. Thank you for sharing!

December 18, 2024

Hasta ahora todo va perfecto, identifica bien los productos y responde con asertividad. Solo he tenido un problema, es sensible a mayúsculas y mis pedidos empiezan con MM y si un usuario copia mm, no lo encuentra.

Mimi Mascotas
Colombia
About 18 hours using the app
BestChat replied February 18, 2025

Dear Mimi Mascotas,
Thanks for sharing your experience! 💬 We're thrilled that you're satisfied. Your feedback on the case sensitivity issue will help us improve further!

December 12, 2024

Great app!

Wowfynda
Sweden
33 minutes using the app
BestChat replied March 17, 2025

Thank you so much for your kind words, Wowfynda! We’re thrilled to hear you think our app is great. Your feedback truly brightens our day! 😊

December 11, 2024

My Store
United States
9 minutes using the app
BestChat replied March 26, 2025

Hi My Store, Your satisfaction is our priority.

December 11, 2024

Glamora
Canada
6 months using the app
BestChat replied March 17, 2025

Hey Glamora,Your feedback is like a sunshine on a cloudy day! ☀️

December 10, 2024

It's obviously a very helpful app for potential customers and visitors. Will take your sales to the next level.

Everyday Emporium
United States
9 minutes using the app
BestChat replied February 18, 2025

Hello Everyday Emporium,
We truly appreciate your kind words! 🎉 It’s great to know our app is making a difference for you. Thank you for your support; we’ll continue to enhance our service based on your feedback!

December 10, 2024

Had one chat handled, but they system offered 60 points to leave an honest review.

5/5. So far so good! Great response from the chat. Would recommend.

Solar Kit Express
Canada
2 days using the app
BestChat replied March 17, 2025

Thank you so much for your kind words, Solar Kit Express! We’re thrilled to hear you had a great chat experience. Your feedback truly means the world to us! 😊

December 7, 2024

Une application très intéressante.

JIPITOR
Switzerland
5 days using the app
BestChat replied February 18, 2025

Your kind words mean a lot to us, dear JIPITOR! We're committed to delivering an amazing experience every time you use our app! 😊

December 5, 2024

No he podido configurar idioma español

Store L888
Mexico
7 minutes using the app
BestChat replied February 18, 2025

Hi Store L888,Thank you for your feedback! We're sorry to hear about the language issue. Your support is vital, and we’ll seriously consider your concerns!

December 4, 2024

Llamas Store
United States
7 minutes using the app
BestChat replied March 26, 2025

Your feedback truly brightens our day.😊 Llamas Store.

December 4, 2024

bello

Zampa Web
Italy
32 minutes using the app
BestChat replied March 26, 2025

Hi Zampa Web,Your feedback truly brightens our day. 😊

December 4, 2024

Top. je trouve cette application genial

PURE LUXE NATURALS
France
14 minutes using the app
BestChat replied March 26, 2025

Dear PURE LUXE NATURALS,
Thank you for your amazing feedback. We're thrilled you find our app fantastic. Your satisfaction motivates us to keep improving. 🌟😊

December 2, 2024

GuruPetEco
Latvia
5 days using the app
BestChat replied March 26, 2025

Hi GuruPetEco,Thank you for your feedback and support. We truly appreciate it.

December 2, 2024

super il m'as enormement aidé pour la creation de mon entreprise

Crystal & Shavy
France
8 minutes using the app
BestChat replied March 26, 2025

Dear Crystal & Shavy,
Thank you for your wonderful feedback! We're thrilled to hear our service has greatly helped you in building your business. Your success is our priority! 🌟😊

December 1, 2024

It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?

JoJoZep I AM Design's
Australia
3 months using the app
BestChat replied December 26, 2024

Dear JoJoZep I AM Design's, We truly value your feedback! Your experience is important to us, and we understand your concerns. 🙏 Please know that SmartBot is here to help you serve your customers better without affecting your store's traffic. It’s all about enhancing your customer service experience! If there’s anything specific you’d like to discuss, we’re here to help.

December 1, 2024

Very nice.

TheTechni
Germany
3 minutes using the app
BestChat replied March 26, 2025

Hello TheTechni,
Thank you for the compliment. We're delighted you find our service nice. Your insights help us create an even better experience for you. 🤗🌈

December 1, 2024

genial

NowVision
France
2 minutes using the app
BestChat replied March 26, 2025

Dear NowVision,
Thank you for your kind words! We're thrilled you find our service "genial." Your support motivates us to keep delivering excellence. 🌟😊

December 1, 2024

very good and handy app. it gives alot of value especially for beginners that do not want to do alot of customer service

Fjord Flex
Netherlands
About 14 hours using the app
BestChat replied March 26, 2025

We truly appreciate your kind words, Fjord Flex, It’s fantastic to know our app is handy for you. Your insights help us improve and serve you better.💖

December 1, 2024

le principe semble bien juste la sélection des article me plais moins

KOREAN VIBE
France
About 1 hour using the app
BestChat replied December 26, 2024

Dear KOREAN VIBE,
Thank you for your valuable feedback! We’re pleased to hear you appreciate the principle behind our service. 🌈 With ongoing training, our AI bot will become more adept at curating selections that align with your preferences. Your insights help us enhance our offerings, and we’re committed to continuous improvement. Please feel free to reach out with any further suggestions! 😊