Reviews (333)

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this chatbot for enhancing customer interaction with fast, personalized responses. It's easy to set up, customizable to match brand voices, and capable of handling various inquiries. The bot intelligently escalates complex issues and provides valuable analytics for service optimization. It supports product recommendations, operates 24/7, and integrates seamlessly with websites, leading to increased sales and improved customer service.

September 10, 2024

The bot is good at taking information from our website and applying it to it's replies. It's useful to be able to train it how to reply to certain questions. Overall really like the app

Mummy Cooks
Ireland
13 days using the app
BestChat replied March 20, 2025

Hi Mummy Cooks, thank you for your positive feedback! We appreciate your insights and are glad our app meets your needs. Your support means a lot to us.

December 20, 2024

Great app but would love to be able to jump into the conversation with customers, and be able to train the bot based off real previous conversations.

Wholesale Pool Mart
United States
About 23 hours using the app
BestChat replied March 13, 2025

Wholesale Pool Mart, we truly appreciate your insights! It's great to know you love the app. We'll take your suggestions into consideration for future updates! 😊👍

March 22, 2025

Le chat bot comprends vraiment bien ce qu’on lui demande ! De plus, mes clients l’adore déjà hihi..

Bynovann
Canada
About 11 hours using the app
BestChat replied March 26, 2025

Dear Bynovann,
Thank you for your wonderful feedback. We're thrilled that our chatbot is meeting your needs and delighting your clients! Keep enjoying the experience. 😊🤖

February 23, 2025

Smartbot has helped our business to grow faster by cutting costs.

Stella's Corset
Canada
About 1 year using the app
BestChat replied March 13, 2025

Dear Stella's Corset,
Thank you for your wonderful feedback! We're thrilled to hear Smartbot is helping your business grow. Your success is our goal! 🚀

April 3, 2025

超級推!! 只要資料給的足夠,真的可以幫助來客更好的了解產品及相關問題的答詢,可以培訓的功能真的很棒

WiiM | 無線串流。音樂無界
Taiwan
2 days using the app
BestChat replied April 16, 2025

亲爱的 WiiM,
感谢您的精彩反馈!我们很高兴我们的功能可以帮助买家更好地了解商品。您的支持激励我们不断提升我们的服务!🌟😊

May 28, 2025

das App ist extrem einfahc zu bedienen und lernt sehr schnell von den eigenen Vorgaben

pandaloo.ch
Switzerland
About 21 hours using the app
BestChat replied June 12, 2025

Dear pandaloo.ch,
Thank you for your praise! We're thrilled the app is easy to use and learns quickly. 😊🚀

Edited March 31, 2025

Parfait pour un site multilingue. S'intègre parfaitement à Shopify de manière conviviale. Agis comme un membre de notre équipe. Nous aimons l'option de pouvoir entrainer le Chatbot.

Nuvuq
Canada
4 months using the app
BestChat replied March 17, 2025

Hey Nuvuq, thanks for the fantastic review! We’re so glad our service is perfect for your multilingual site. Your feedback is like a cheer for our team! 🎉

January 11, 2025

This app is very helpful in customer support. The AI is very smart and it surprises me the capabilities that it has.

Small Pet Depot
United States
4 months using the app
BestChat replied March 5, 2025

Hi Small Pet Depot,Thank you for your wonderful feedback! We're thrilled that our app is helping with customer support. Your satisfaction inspires us to keep improving!

August 25, 2024

I love it very much! It has saved me tons of time. Keep up the good work:-) Thanks!
Myriam

Myriam Nader Haitian Art Gallery
United States
8 months using the app
BestChat replied March 17, 2025

Hey Myriam, thanks for the fantastic review! We’re so happy our service is a time-saver for you. Your feedback is like a little sunshine for our team! ☀️

October 15, 2024

So I far so good . Love the app.

If you can make it easier to access the chat history that would be cool.

And a cheaper plan for us that don't want to spend 30 a Month. Thanks

Keep up the great work..

Liverpool School Of Plastering
United Kingdom
17 days using the app
BestChat replied March 23, 2025

Hey Liverpool School Of Plastering, thanks for the awesome review! We’re so happy you’re enjoying the app. Your feedback is like a warm hug for our team, and we’ll take your suggestions into account! 🎉