Reviews (297)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and conversions through automated product recommendations and abandoned cart emails. It features a user-friendly interface, customizable templates, and smart segmentation. The integration with Shopify is seamless, syncing customer lists and orders effortlessly. Merchants also praise the exceptional customer support and find the app cost-effective, with a free plan available, despite some limitations.
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Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me.
The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved.
All in all these "supports" caused loss of business and customer reach.
I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges.
Don't invest in "help" from Smartrmail enhanced.
This is not an accurate portrayal of what SmartrMail and SmartrMail Enhanced services provide at all.
You reached out to us prior to the holiday season for recommendations on how to boost sales and we offered to create email automations for you to automate weekly newsletters and follow up with customers. Neither the templates nor any content were generated with AI and the wrong address and branding were not included in your templates.
The recommended products did not glitch, there is a difference between what products will be displayed to a customer vs what will be displayed in a test email sent to the account owner who doesn't have a purchase history that would contribute to what products are recommended.
No email addresses were lost and we spent a great deal of time helping you to restore lapsed subscriptions that had been removed so that your emails were only being sent to the most engaged users in order to maximize the return on your investment in email marketing.
There are humans behind the scenes here, not bots, so it is true that a deadline may slip past us occasionally and we're sorry you were impacted.
We do apologize for the technical difficulties we encountered with the refund. These are now resolved and a further refund will be processed today.
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you.
It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
Free plan is very limited and that fact is not mentioned...
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys
Great app!
It helped me a lot in converting customers into sales.
Amazing app. Does everything we need for my website. So helpful to increase my sales too and good customer support! :)
Amazing app. It does everything I used to have to do manually. It takes such a load off me. Very simple and intuitive to use. The staff is great too. I had an issue and they jumped right on it. Definite 5 stars on this one.
The customer service with this app is personal, professional and efficient. It is also very quick. I had some issues with setting my currency correctly for my region and the queries were dealt with promptly and efficiently.
Easy to use creates a professional looking newsletter
VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not so with SmartrMail.
Had some questions about more marketing I could do and took a Zoom call with Peter Connolly. Love the accent! But what I loved even more was his honesty AND integrity. He gave me an honest assessment of my business and in the direction I wanted to go and rather than just take my money like some companies (you know who they are), he actually advised me to downgrade until my business has grown more, because he understands that in order for his business to grow, my business needs to grow. That's impressive - and I see my business growing with them for quite some time in the future.
Thank you!