Reviews (285)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for boosting sales and engagement with customizable templates, automated email flows, and advanced segmentation. It integrates seamlessly with Shopify, efficiently managing email lists and marketing tasks. The app is cost-effective, especially compared to Mailchimp and Klaviyo, with a robust free plan for small businesses. Exceptional customer support is frequently highlighted, and its intuitive design simplifies tasks for merchants with varying technical expertise.
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I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.
Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊
First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:
Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we can assist you with!
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you.
It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
The customer service with this app is personal, professional and efficient. It is also very quick. I had some issues with setting my currency correctly for my region and the queries were dealt with promptly and efficiently.
Thank you SO MUCH for elevating the look and feel of my email templates for free. You were like angels that came in and took off my plate something I've just kept postponing. (Because like all small business owners, we put a lot of things on the back-burner because we just don't have time!) Again, I appreciate this thoughtful service you now offer.
It's our pleasure Maika Daughters team 🥀🛋🏵 Looking forward to seeing your email marketing results reach new heights. Our senders' success is our number one goal 😊 Have an amazing weekend ahead!
Haven't used the app yet and am in the process of migrating our Shopify Store over from MailChimp. So far, customer Service has been very helpful and responsive.
Like most, we have made the shift from MailChimp to Smartrmail due to the falling out with Shopify. Regarding the system, so far so good. We are still very new to the program however everything seems to be running seamlessly. Overall the support has been exceptional, super helpful and speedy response. Pretty happy from where I am standing Thanks guys!
I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.
Their customer service is probably the best I have ever received. I would highly recommend this app. Its working perfectly for us and we are already seeing a return based off our 1st newsletter.
I've been a Smartrmail customer for years via another ecommerce platform (Shopify newbie, here!) and i can honestly say that i'm wildly impressed by Nicholas and the team. they're super responsive and thoughtful - often going above and beyond to assist my team and i. 11/10!
