Reviews (598)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

November 28, 2024

Affordable solution, customer service is very good and the automated e-mails are a life-saver for smaller businesses who might not have a copywriter to manually create newsletters often.

Ugritone
Finland
Almost 4 years using the app
October 25, 2024

Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.

Ponzol Mouthpieces
United States
About 4 years using the app
November 28, 2024

AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal.
This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.

Haloplus Nederland
Netherlands
29 days using the app
December 4, 2024

Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service

Diff Technics
Australia
About 2 years using the app
November 15, 2024

I am not new to marketing, but I am new to email campaigns and setting up my own website. I had a few challenges setting up the foundations to make everything work between my domain host and automated workflows, and SmartrMail's technical team responded quickly, expertly and in terms I could understand. Thank you SmartrMail!

Aimee Travel Trends
United States
14 days using the app
November 27, 2024

I was experiencing some challenges with finding my subscriber list as I'd updated my email/profile settings. I luckily had Sourabh helping me out and I'm really glad I did - he was very responsive, even went as so far as to ring me to make sure I was set up correctly and now everything is good to go. best of all, I thought I'd lost my newsletter template draft but it was right there. Thanks Sourabh, you're the man!

The Finance Forge
Canada
4 days using the app
August 6, 2024

SmartrMail is an excellent choice for small and medium-sized Shopify stores. It's user-friendly and offers great features like customizable templates and automation. The standout is their exceptional customer support, always responsive and helpful. Highly recommended for any business looking to enhance their email marketing with ease and reliability.

OMAC USA
United States
Almost 2 years using the app
August 23, 2024

Dear Smartrmail, thanks for your positivity and generously merciful technical assistance getting my capaigns' boots on! Looking forward to providing excellent service in the future with your comprehensive email platform seamlessly integrating customer aquistion data capture, promo notifications, and targeted marketing campaigns! Bellissimo!

InstantPhysician.ai
United Kingdom
About 2 months using the app
August 5, 2024

This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!

Custom Treats
United States
3 months using the app
July 22, 2024

VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not so with SmartrMail.

Had some questions about more marketing I could do and took a Zoom call with Peter Connolly. Love the accent! But what I loved even more was his honesty AND integrity. He gave me an honest assessment of my business and in the direction I wanted to go and rather than just take my money like some companies (you know who they are), he actually advised me to downgrade until my business has grown more, because he understands that in order for his business to grow, my business needs to grow. That's impressive - and I see my business growing with them for quite some time in the future.

Thank you!

Dog Store Online
United States
About 1 month using the app