Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

May 20, 2016

Smart Mail is a revenue multiplier. It has increased sales drastically on our site https://aussiediscreet.com.au It is a no brainer. Aussie Discreet loves you guys!

Aussie Discreet
Australia
Almost 5 years using the app
Edited February 22, 2023

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.

Jean-Pierre Weill
Israel
Almost 5 years using the app
SmartrMail replied November 28, 2021

Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)

June 28, 2021

Beautiful design, lots of automation options, and a super responisve support has kept me a customer for almost 4 yrs. No regrets and highly recommended.

Strikkemani
Norway
Over 4 years using the app
SmartrMail replied June 28, 2021

Hi Strikkemani team 👋 Thank you so much for your feedback. It means so much when a long-time sender gives us this type of feedback. We really appreciate it. Make sure to reach out via ou in-app chat if there's anything we can do to make your email marketing campaigns even better going forward 😊

November 5, 2019

Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.

Fusion Coffee
New Zealand
Over 4 years using the app
October 28, 2019

Tie - Fly Clothing & Hair Co. appreciated & approved. This app is a necessary addition to keep customers updated & active. It's easy to setup & customize and takes a load off manually sending product emails.

Tie-Fly Clothing & Hair Co.
United States
Over 4 years using the app
December 17, 2019

I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.

Sensations Plus
Canada
Over 4 years using the app
January 29, 2014

A wonderful free App, beautifully presented and automatically sends emails out. One less thing to worry about when it comes to marketing! Thumbs up. Thank you :)

Asian Designers
United Kingdom
Over 4 years using the app
July 12, 2020

I have just started using shopify and this app, but I am very happy with the simplicity of it and the great support. So far, all my question have been asnwered quickly and problems solved.

Simply Natural Home
Australia
About 4 years using the app
May 9, 2019

We decided to move away from MailChimp prompted by the discontinuation of the platform from Shopify. SmartrMail looked like a great option, and so far we are very pleased! Nicolas and his team helped migrate our subscriber list and also duplicated our previous Home page Pop Up. We also did an on boarding training to learn how to create and send email messages. Their pricing is fair and the system is user friendly. Happy customer - thanks guys!!

Seriously FAB®
United States
About 4 years using the app
April 18, 2020

Responsive team. I had a few issues and they quickly resolved it - working great. Love it. Simple with lots of functions. Will upgrade to paid version when I hit the max level for free.

Motor City Auto
United States
About 4 years using the app