Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

January 7, 2020

I rate SmartrMail.
PROS:
- Friendly staff
- Ability to conduct Video Appointments to help with set up and ongoing questions
- Online Chat Service which is very responsive and you're received by staff that have an understanding of what is needed
- Easy to use and send personalised email to my customers
- Capability to track success rates from emails
- Stays up to date with software updates, and various logistical and legal requirements.

CONS:
- Cost (no matter how high or low the cost is, it is always a con)
- Features depend on plan selected
- Charges is USD, which means currency conversion costs are the problem of the user

Although I have put some cons, these are generic cons to all other apps on Shopify so I have not let it affect the star rating given.

GF Pantry
Australia
About 5 years using the app
May 20, 2016

Smart Mail is a revenue multiplier. It has increased sales drastically on our site https://aussiediscreet.com.au It is a no brainer. Aussie Discreet loves you guys!

Aussie Discreet
Australia
Almost 5 years using the app
January 4, 2020

I am impressed with how easy it is to produce a professional looking newsletter and the tracking that is offered to evaluate the performance. Thank you for your product.

Country Rich Creations, LLC
United States
Almost 5 years using the app
Edited February 22, 2023

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.

Jean-Pierre Weill
Israel
Almost 5 years using the app
SmartrMail replied November 28, 2021

Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)

June 28, 2021

Beautiful design, lots of automation options, and a super responisve support has kept me a customer for almost 4 yrs. No regrets and highly recommended.

Strikkemani
Norway
Over 4 years using the app
SmartrMail replied June 28, 2021

Hi Strikkemani team 👋 Thank you so much for your feedback. It means so much when a long-time sender gives us this type of feedback. We really appreciate it. Make sure to reach out via ou in-app chat if there's anything we can do to make your email marketing campaigns even better going forward 😊

November 5, 2019

Great app and great support. We made the move from Mailchimp and so far this has been exactly what we needed.

Fusion Coffee
New Zealand
Over 4 years using the app
October 28, 2019

Tie - Fly Clothing & Hair Co. appreciated & approved. This app is a necessary addition to keep customers updated & active. It's easy to setup & customize and takes a load off manually sending product emails.

Tie-Fly Clothing & Hair Co.
United States
Over 4 years using the app
December 17, 2019

I realy like this app. This app is super useful and easy to use and the support is super fast.
thank you smartmail.

Sensations Plus
Canada
Over 4 years using the app
January 29, 2014

A wonderful free App, beautifully presented and automatically sends emails out. One less thing to worry about when it comes to marketing! Thumbs up. Thank you :)

Asian Designers
United Kingdom
Over 4 years using the app
July 12, 2020

I have just started using shopify and this app, but I am very happy with the simplicity of it and the great support. So far, all my question have been asnwered quickly and problems solved.

Simply Natural Home
Australia
About 4 years using the app