Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

April 5, 2023

Smart mail is very user-friendly and I love how much I can get done from my phone.
I appreciate how quickly the app refreshes and how easy it is to understand. I am not technically savvy and this app makes things so much easier for me.
I will have it for a while.

Readings By Celeste
United States
Over 3 years using the app
SmartrMail replied April 5, 2023

Hi Readings By Celeste team 🌜🌞 Thank you so much for taking the time to send us this amazing review 😊 Feel free to let us know if there's anything that we can assist you with! Happy sending 💌

February 20, 2020

I have been a mailchimp customer for years but as subscribers grew, so did the fees where it was costing iver $125 per month. I am not a regular sender of emails so this was too expensive. So far I have found Smartrmail to be great, their customer service excellent and it isn't too complicated (like Mailchimp). Also great to support an Australian business :-)

GutzBusta® Slow Feed Hay Nets
Australia
Over 3 years using the app
SmartrMail replied February 20, 2020

Hi Nikki! Thank you for this feedback, we're thrilled that you enjoy the app 😊We'll remain available if you need any help with your email campaigns

November 9, 2019

Great app. Very simple to use. Doing everything: Welcome popups, newsletters, mailing list, automation, Great.! Also get a personal support Thanks to Yasmine, Nicolas, Josh and i am sorry if forgot one of the great people at Smartmail. Thanks and good luck!

Glicha
United States
Over 3 years using the app
April 30, 2020

im a first time shopify store owner.. this app was super intuitive for me to learn on my own (and i know i'm just scratching the surface).. and customer service is REALLY quick at responding (shoutout to nicolas)

Asian Veggies
United States
Over 3 years using the app
November 11, 2022

Affordable AND great customer service. Checking in on clients but not overdoing it. Response rate to questions is always timely and helpful. Extremely happy with SmartrMail

Lancaster Home & Holiday
United States
Over 3 years using the app
SmartrMail replied November 13, 2022

Hi Lancaster Home & Holiday team 😊 Thank you so much for your feedback, we're happy to hear that the customer support level was "just right", assisting you through your goals without being "too much". Please feel free to let us know if there is anything else we can help you with in the future. Happy sending! 💌

Edited February 22, 2023

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.

Jean-Pierre Weill
Israel
Over 3 years using the app
SmartrMail replied November 28, 2021

Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)

January 23, 2021

It is really good for start. Has lots of solutions. The one we are most benefiting from is the automation for abandoned checkouts. Makes customers come back.

Swagg Splash
United States
Over 3 years using the app
November 3, 2020

Smartrmail is the third app I've tried for marketing and by far the best! The best because it's so easy to use, the best because their customer service is super quick and super helpful, the best because there's a free plan available!! 5/5 recommend you try this!

GALS of NEW YORK
United States
About 3 years using the app
November 26, 2022

Perfect app. Easy to use and useful! 5 stars from me because it makes all things so easy to interact with customers.

Art My House
France
About 3 years using the app
SmartrMail replied November 27, 2022

Thank you Art My House team! 🖼 We're happy to hear that SmartrMail is a great way for you to get in touch with your audience. Feel free to let us know if there's anything we can assist you with! Have an amazing day ahead 😊

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
About 3 years using the app
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧