Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

Edited October 3, 2018

They really go out of there way to teach you how it all works and make it better for you.

They explain anything and everything so you end up lot smarter about sending emails. This is very important!

Happy with service. We will keep using them in the future for sure.

www.dirtysouthvintage.com

UPDATE 10/3/2018

These guys are very trustworthy! They don't lie to you, they are honest and helpful! We have had an issue with a lot of apps making false promises and not being transparent and honest however these guys are! There good people and in business, this really matters.

Angrykittyonline
United States
Over 3 years using the app
Edited February 22, 2023

Yasmine was extremely helpful. Thanks for helping me figure this out! You were patient and persistent in finding a solution.

Jean-Pierre Weill
Israel
Over 3 years using the app
SmartrMail replied November 28, 2021

Hi Jean-Pierre Weill team 👋 Thank you for your feedback! We're really glad to hear that you're finding the app easy to use. I've sent your feedback to our product team so that they can review how we can improve your experience even more on smaller screens. In the meantime, feel free to let us know if you have any questions (via our in-app chat)

January 24, 2014

Excellent app, and has helped us get additional sales. Based on the results we are thinking developing our email campaigns a bit more...It would be excellent if we can customize the products which are sent in the email.

Zeyna Atelier
United States
Over 3 years using the app
November 3, 2020

Smartrmail is the third app I've tried for marketing and by far the best! The best because it's so easy to use, the best because their customer service is super quick and super helpful, the best because there's a free plan available!! 5/5 recommend you try this!

GALS of NEW YORK
United States
About 3 years using the app
November 26, 2022

Perfect app. Easy to use and useful! 5 stars from me because it makes all things so easy to interact with customers.

Art My House
France
About 3 years using the app
SmartrMail replied November 27, 2022

Thank you Art My House team! 🖼 We're happy to hear that SmartrMail is a great way for you to get in touch with your audience. Feel free to let us know if there's anything we can assist you with! Have an amazing day ahead 😊

October 22, 2020

Absolutely fantastic service! Support was almost instant and helped throughout the process of transferring our email database over from Campaign Monitor. They explain everything very well and help with any questions or issues you might have.

Grundy's Shoes
Australia
About 3 years using the app
SmartrMail replied October 29, 2020

Thank you Melanie 😊 We greatly appreciate your feedback 🚀 Looking forward to building great new email automation for Grundy's Shoes 👞

December 15, 2022

Really enjoy the app, it works very well for our shop. They have pre-made templates that are customizable to your standards too, which are great for quick and easy emails during the busy season. Great customer service too! Definitely recommend them

Concept Jewelry Design
Canada
About 3 years using the app
SmartrMail replied December 15, 2022

Thank you Concept Jewelry Design team 💍 We're glad to hear that SmartrMail was quick and easy while the busy season was upon us 😊 Feel free to let us know if there's anything else we can assist you with!

May 30, 2018

I've had a good experience with SmartrMail. It's cheaper than MailChimp, and much easier to send emails. I love that it automatically imports images and product descriptions. That saves me so much time! I wish it were possible to include reviews from Judge.Me, but maybe they will do that in a future update. Every time I have asked for help with something, someone responds within half a day. I'd definitely recommend them.

Boutique Academia
United States
Almost 3 years using the app
December 14, 2019

This app and the support team helped me create my essential email flows for my email marketing plan, their support was very responsive and helpful, having gone back and forth multiple times to help fix my problems!

Highly recommend them SmartrMail!

Até Colas o Pistão
Portugal
Almost 3 years using the app
January 17, 2020

Great app, delivers exactly what it promises. Yasmine & Nicolas have been absolutely fantastic the best few days with all my questions and queries, big pat on the back to both of them. Top quality customer service, a lot of other apps on here could learn a lot from these guys.

UK Cover Lover
United Kingdom
Almost 3 years using the app