Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
About 3 years using the app
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

July 18, 2023

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Bachman Candle Co.
United States
About 3 years using the app
SmartrMail replied July 19, 2023

Hi Bachman Candle Co. team 🕯 Thank you for your feedback! We're glad to hear that you appreciate all the different features that SmartrMail has to offer. Make sure to get in touch through our in-app chat if there's anything we can assist you with!

December 15, 2022

Really enjoy the app, it works very well for our shop. They have pre-made templates that are customizable to your standards too, which are great for quick and easy emails during the busy season. Great customer service too! Definitely recommend them

Concept Jewelry Design
Canada
About 3 years using the app
SmartrMail replied December 15, 2022

Thank you Concept Jewelry Design team 💍 We're glad to hear that SmartrMail was quick and easy while the busy season was upon us 😊 Feel free to let us know if there's anything else we can assist you with!

June 19, 2020

App and customer service is great! First newsletter looked fantastic with lots of positive feedback!

NadineByNadia
United States
About 3 years using the app
May 30, 2018

I've had a good experience with SmartrMail. It's cheaper than MailChimp, and much easier to send emails. I love that it automatically imports images and product descriptions. That saves me so much time! I wish it were possible to include reviews from Judge.Me, but maybe they will do that in a future update. Every time I have asked for help with something, someone responds within half a day. I'd definitely recommend them.

Boutique Academia
United States
Almost 3 years using the app
December 14, 2019

This app and the support team helped me create my essential email flows for my email marketing plan, their support was very responsive and helpful, having gone back and forth multiple times to help fix my problems!

Highly recommend them SmartrMail!

Até Colas o Pistão
Portugal
Almost 3 years using the app
January 17, 2020

Great app, delivers exactly what it promises. Yasmine & Nicolas have been absolutely fantastic the best few days with all my questions and queries, big pat on the back to both of them. Top quality customer service, a lot of other apps on here could learn a lot from these guys.

UK Cover Lover
United Kingdom
Almost 3 years using the app
May 23, 2019

I moved from MailChimp to smartr mail and it’s so much More user friendly wish I had moved sooner ...

Love PreLoved
United Kingdom
Almost 3 years using the app
July 7, 2022

Fantastic app, really easy to use and integrates well with Shopify. looking forward to testing out it's full potential.

Gillytots Children’s Boutique
United Kingdom
Almost 3 years using the app
SmartrMail replied July 7, 2022

Hi Gillytots team 👧👕👦 Thank you so much for this awesome feedback 🎉
Should you need any help, do not hesitate to contact us anytime you need 😊

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Almost 3 years using the app
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️