Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

April 7, 2021

Great emailing app with all the features you will need to run any email campaigns you need. If you cannot figure it out the team is quick to reply with a solution to your problem plus you can get free version that's more than enough.

Ridecycle Ebikes
Canada
Over 2 years using the app
July 15, 2021

I love this app it helps me make effective and aesthetically pleasing email with lots of room to make it your own. very smart app and easy to use. best thing for email when you have a business.

Nowwepray
Canada
Over 2 years using the app
SmartrMail replied July 15, 2021

Hi Now We Pray team 👋 Thank you for your feedback, we're glad to hear that you like the level of design that the app allows. Make sure to let us know if you have any other questions coming up 😊

December 18, 2022

Smartrmail has absolutely changed the way I do business and has MOST certainly made me money. I started using Smartrmail because it seemed to be the most user friendly for a noob like myself. There happened to be an update at some point when I was not active and it seems as if the functionality exploded!

If I were to give Smartrmail one critique, it would be that they add tips and hints like some other CRM platforms do. This is not to detract from a 5 star performance from Smartrmail!

RockSolid Scales
United States
Over 2 years using the app
SmartrMail replied December 19, 2022

Thank you for your feedback Rock Solid Scales team 🏔 I passed it on internally to our entire team. We're thrilled to hear that SmartrMail helped you grow your business and we're glad to hear that you find it user-friendly. I'll make sure that our team adds more tips and hints on the different types of automations that aren't used just yet (hopefully live within the next couple of weeks). In the meantime, please feel free to get in touch with us through support@smartrmail.com if you'd like one of our team members to look at your setup and advise on the next low-hanging fruit that can take RockSolid Scales to new heights 😊

March 10, 2021

This app helps with making sure all customers are in the loop when it comes to new products and sales.

Simply J Beauty
United States
Over 2 years using the app
August 22, 2020

Easy to use, love the templates, and their customer service is quick to respond! Easily integrates with Shopify and great for beginners.

Ink & Ivy Collective
United States
Over 2 years using the app
January 16, 2014

Wonderful Customer Service Support! Thank you Concierge!

Security Hardware Direct
United States
Over 2 years using the app
June 22, 2020

I have enjoyed using this app for my store. It makes designing emails super simple and intuitive. Customer Support has always been great and there when I need them.

Things They Love
United States
Over 2 years using the app
October 14, 2021

As an individual business owner newsletters can be a hard - yet important - task to fit in. Here I found a great layout and an app that's very easy to use. Simple and sweet.

gavegaarden
Denmark
Over 2 years using the app
SmartrMail replied October 14, 2021

Hi Gavegaarden team 👋 Thank you for your feedback, we're glad to hear that you're finding the app easy to use. Make sure to let us know if you have any other questions coming up 😊

December 2, 2022

Highly recommend! Easy to use, they have a free plan, what else can you ask for? One of my favorite apps

Alabama VTG
United States
Over 2 years using the app
SmartrMail replied December 4, 2022

Thank you Alabama VTG team! 🐘 We're glad to hear that SmartrMail is one of your favorite apps 😊 We wish you the best with your email campaigns!

May 24, 2023

Muy buena atención y servicio. Nos sirvió mucho la herramienta. Muy facil de usar y buenos reportes.

CIPITRIA
Argentina
About 1 month using the app
SmartrMail replied May 24, 2023

¡ Hola Cipitria ! 👚👙 Gracias por sus comentarios, nos complace saber que nuestro equipo pudo ayudarlo con sus preguntas. ¡No dudes en hacernos saber si hay algo más en lo que podamos ayudarte! 😊