Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost- ...

May 29, 2020

Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.

Linea Italia gioielli
Italy
Over 3 years using the app
SmartrMail replied May 29, 2020

Hi Linea Italia gioielli team 👋

Thank you for your feedback, this is really appreciated 😊

The great news is that we do have an email flow builder with pre-made email ...

January 23, 2021

It is really good for start. Has lots of solutions. The one we are most benefiting from is the automation for abandoned checkouts. Makes customers come back.

Swagg Splash
United States
Over 3 years using the app
July 22, 2024

VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not ...

Dog Store Online
United States
7 months using the app
March 18, 2021

I am using it for the first time. I like it is... Easy to use and has brought me sales of USD 81 because of advance functionality.

Happy e-Mart
India
Over 3 years using the app
August 25, 2022

This has been a great app to get started on email marketing and their free version works very well for a small business just getting started! I also love the analytics they give and how it syncs so well with shopify!

Religious Roast Coffee Company
United States
Over 3 years using the app
SmartrMail replied August 31, 2022

Thank you for your review Religious Roast Coffee ☕ We're glad that you appreciate how SmartrMail integrates with Shopify and all the features available on our free forever ...

October 14, 2021

I use it for automations. It's quite customizable and it's user friendly. The only thing is that it takes me longer to set up emails than with other apps because of all the options or steps. If it was even simpler I would use it for all the newsletters. I also thing I cannot track the conversion from the emails send from this app because it's not natively integrated- Perhaps I'm wrong! Anyway I ...

Idilik Yoga
Spain
Over 3 years using the app
SmartrMail replied October 14, 2021

Hi Idilik Yoga team 🧘 Thank you for your feedback!

One of our team members (Jan) will get in touch with you within the next few minutes. He'll be happy to show you how you ...

January 2, 2023

easy to use, good insights in the stats, reliable, ...
Everything i need from an email marketing app!

Mirabella's Botanicals
Belgium
Over 3 years using the app
SmartrMail replied January 2, 2023

Thank you for your feedback Mirabella's Botanicals 🌿 Feel free to let us know if there's anything else we can assist you with 😊

June 4, 2020

This app was easy to download and follow. It was my third attempt to find a suitable app for sending customers newsletters, and it made life very easy! Its not complicated and its free, doesn't rope you in or trap you into monthly payments once you have over 300 customers, like other apps. I found the newsletter, product emails awesome. Easy to import all my customers emails from Jilt and ...

Tickittyboo
United Kingdom
Over 3 years using the app
SmartrMail replied July 23, 2020

Hi Tickittyboo team! 👋

Glad you enjoy the app and that it’s made your life easy 🎉 That’s correct, we do not force users onto any plan. You can stay on the free plan as long ...

February 16, 2023

This app works well with my shopify store and makes it easy to schedule lots of automations for email connections with my customers. It seamlessly interacts with Shopify. The only reason for 4 stars is that I find the user interface makes it a little confusing to edit copy on existing email flow, BUT it is easy to set up the first time.

Quilt Pattern Mart, LLC
United States
About 3 years using the app
SmartrMail replied February 19, 2023

Hi Quilt Pattern Mart 🧶🪡 Thank you so much for your feedback!

We're thrilled to hear that SmartrMail helped you set up multiple automations easily! I forwarded your note on ...

January 7, 2023

Great app. Very convenient and easy to use. Lots of functionality and the support team is fantastic and always ready to help.

EnergyFuel.lt
Lithuania
About 3 years using the app
SmartrMail replied January 8, 2023

Hi Energy Fuel team ⚡️ We're glad to hear that our support team was helpful to you. Feel free to let us know if we can be of any further help!