Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

May 21, 2021

I just love the platform and their service. They are really helpful and happy to help and advice. Thank you for your service

Veldskoen Italy
Italy
About 2 years using the app
SmartrMail replied June 17, 2021

Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need.

August 18, 2022

Very easy to use, intuitive app. The abandoned cart automation and email/SMS newsletters have been very helpful at gaining more sales.

Modena Watch Co
United States
About 2 years using the app
SmartrMail replied August 21, 2022

Hi Modena Watch Co! ⌚️ Thank you for your review! We're psyched to hear that your abandoned cart automation and your newsletters are getting you more sales 😊

Edited January 12, 2020

Holy moly this email marketing app does everything! Serious.

It's nice to use, the emails look amazing, the support has been great. I can't remember having more helpful support from any app tbh - they (nick?) answered every question I had straight away. And showed me what else I could be setting up. I genuinely can't believe it's free.

This is why I love Shopify, apps like this that literally do everything I need in email for Good Designs. Can't recommend Smartrmail highly enough!

Good Designs Au
Australia
About 2 years using the app
May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Apartment Stories
Sweden
About 2 years using the app
February 14, 2020

This is the first email marketing app I've used and does everything I need: subscriber popups, product recommendations, automations, customer segmentation, newsletters. It's logical, easy to navigate and excellent response time to support questions. Definitely recommend.

ReChic Ltd
United Kingdom
About 2 years using the app
Edited February 2, 2023

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all!

12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

Truthberry Tees
United States
About 2 years using the app
December 13, 2013

Seriously, this app is the best thing since sliced bread. I'm glad I installed it. Wish I had done it sooner.

Bink Pink
United States
About 2 years using the app
April 22, 2020

It's really easy to use! I'm loving the simplicity as apposed to other more complicated services!! And it's already making me some money!

Top Flight Ink Productions
United States
About 2 years using the app
March 17, 2022

Easy to use. Easy interface. Conveniently integrated for my shop . It was really useful when Shopify didn't have an inherent marketing tool. It's still a value add with great templates to choose from!

BODYTRUTH LLC
United States
About 2 years using the app
SmartrMail replied March 17, 2022

Hello Body Truth team 🧼🧴 Thank you for your review! We're glad to hear that you like our premade templates and our deep integration with Shopify. Looking forward to sending more emails with you 😊

October 30, 2020

Smartrmail is easy to use, the automations are on point and the platform has amazing support. Our first automation email immediately spiked that day's revenue, and from there I was hooked. Great entry point for managing email automations.

backhouse fragrances
United States
About 2 years using the app