Smile: Loyalty & Rewards

Name: Smile: Loyalty & Rewards
Brand: Smile.io
Rating: 4.8 (5,259 reviews)

Free plan available. Additional charges may apply.

Rating (4.8)

Reviews

5,259

Developer

Smile.io

View demo store

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

December 2, 2014

Languages

English, French, German, Spanish, Portuguese (Brazil), and Chinese (Simplified)

Create your own loyalty and rewards program to turn first-time customers into forever customers

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported 24/7 by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Customize the rewards launcher, panel, and emails to match your brand aesthetic
Encourage repeat purchases by allowing guest shoppers to earn points
Integrate with all your favorite apps for email, reviews, and customer service
Remind customers of their points & referral link with Nudges to boost engagement
Auto-translate your entire loyalty program to one of our 6 preset languages

Pricing

Free

Free to install

Up to 200 monthly orders

Points program
Referral program
Basic branding
Default reward emails
Analytics overview

Starter

$49/month

Up to 500 monthly orders

All Free features
Advanced branding
Customizable reward emails
Nudges (on-site pop-ups)
2 integrations (e.g. Klaviyo, Okendo)

Growth

$199/month

Up to 2,500 monthly orders, plus $20 per additional 100 orders

All Starter features
VIP program
Points expiry
Free product rewards
Unlimited integrations
Points redemption at checkout (Shopify Plus only)

Plus

$999/month

Up to 7,500 monthly orders, plus $5 per additional 100 orders

All Growth features
Powerful reporting tools
Segmentation & exports
Priority support
API access
Preferred pricing for multiple stores

Free

Free to install

Up to 200 monthly orders

Points program
Referral program
Basic branding
Default reward emails
Analytics overview

Starter

$49/month

Up to 500 monthly orders

All Free features
Advanced branding
Customizable reward emails
Nudges (on-site pop-ups)
2 integrations (e.g. Klaviyo, Okendo)

Growth

$199/month

Up to 2,500 monthly orders, plus $20 per additional 100 orders

All Starter features
VIP program
Points expiry
Free product rewards
Unlimited integrations
Points redemption at checkout (Shopify Plus only)

Plus

$999/month

Up to 7,500 monthly orders, plus $5 per additional 100 orders

All Growth features
Powerful reporting tools
Segmentation & exports
Priority support
API access
Preferred pricing for multiple stores

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

5,259 reviews

Overall rating

4.8

Counts per rating level

87% of ratings are 5 stars
4.6K
9% of ratings are 4 stars
463
2% of ratings are 3 stars
116
1% of ratings are 2 stars
42
2% of ratings are 1 stars
81

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable loyalty program features. It's praised for boosting customer retention and referrals, and its smooth integration with apps like Klaviyo. The support team, including Joana and David, is highly regarded for their prompt and efficient service. The app is also noted for its compatibility with Shopify POS orders and its role in increasing conversions. However, some merchants suggest more affordable pricing and additional features like points on receipts. The app's ability to offer bonus points and free gifts is seen as a competitive advantage.

February 9, 2023

Love the app! It's great :) my only note would be two things, automatic point integration of previous purchases by customers when integrating with your store, and second, I would have an email capability to email those customers what their points balance is. This is especially helpful for a store that didn't launch with a loyalty program but is creating one later and has a great customer base who would appreciate an email like this.

STEPHEN MICHAEL OLIVER

United States

About 1 month using the app

Smile.io replied February 10, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

April 27, 2023

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

JessaKae

United States

Over 3 years using the app

Smile.io replied April 27, 2023

Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3

January 19, 2023

I am using the free plan because we are just getting started in our ecommerce journey. Already the app is super easy to navigate, very intuitive and user friendly. I had some questions about where the nudge feature would show up and Nicole was very kind, and answered all of my questions. When I expressed how I was already interested in upgrading to use all the fun features she offered us a free trial for the upgraded version! Now that is some customer service. Made me smile ;-)

Little Bird

United States

2 days using the app

Smile.io replied January 19, 2023

Thanks so much for taking the time to leave a review! We are so glad that you are finding Smile easy to use and enjoying the free trial. Let us know if there is anything else we can do to support you in your ecommerce journey!
💛Nicole

All reviews