Name: Smile: Loyalty & Rewards
Brand: Smile.io
Rating: 4.8 (4,833 reviews)

Highlights

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

December 02, 2014

Languages

English

Create your own loyalty and rewards program to turn first-time customers into forever customers

With over 10 years of experience in loyalty, referrals, and VIP, Smile.io powers reward programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes minutes—no coding required! Launching and running Smile is effortless, but if you need help, you’re supported 24/7 by a team of experts who can answer any questions you may have—from technical questions to rewards and loyalty best practices for your business.

With over 10 years of experience in loyalty, referrals, and VIP, Smile.io powers reward programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes minutes—no coding required! Launching and running Smile is effortless, but if you need help, you’re supported 24/7 by a team of experts who can answer any questions you may have—from technical questions to rewards and loyalty best practices for your business. more

Customize the rewards launcher, panel, and emails to match your brand aesthetic
Encourage repeat purchases by allowing guest shoppers to earn and redeem points
Integrate with all your favorite apps for email, reviews, and customer service
Remind customers of their points & referral link with Nudges to boost engagement
Auto-translate your entire loyalty program to one of our 6 preset languages

Pricing

Free

Points program
Referral program
Basic branding
Default reward emails
Analytics overview
Up to 200 monthly orders

Starter

$49/month

All Free features
Advanced branding
Customize reward emails
Remove Smile branding
1 Smile app integration (e.g. Klaviyo)
Unlimited orders

Growth

$199/month

All Starter features
Nudges (engaging pop-ups)
Points expiry
Advanced analytics
2 Smile app integrations (e.g. Okendo)
Unlimited orders

Pro

$599/month

All Growth features
VIP program
Shopify Plus exclusive features
Unlimited Smile apps (e.g. Gorgias)
API access (by request)
Unlimited orders

Free

Points program
Referral program
Basic branding
Default reward emails
Analytics overview
Up to 200 monthly orders

Starter

$49/month

All Free features
Advanced branding
Customize reward emails
Remove Smile branding
1 Smile app integration (e.g. Klaviyo)
Unlimited orders

Growth

$199/month

All Starter features
Nudges (engaging pop-ups)
Points expiry
Advanced analytics
2 Smile app integrations (e.g. Okendo)
Unlimited orders

Pro

$599/month

All Growth features
VIP program
Shopify Plus exclusive features
Unlimited Smile apps (e.g. Gorgias)
API access (by request)
Unlimited orders

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

4833 reviews

Overall rating

4.8

Counts per rating level

86% of ratings are 5 stars
4.2K
9% of ratings are 4 stars
437
2% of ratings are 3 stars
113
1% of ratings are 2 stars
43
2% of ratings are 1 stars
74

December 23, 2022

Its barely good enough considering it is free. There are issues with finding customers. The search is difficult and will only find exact, full matches. You cant just search by a first or last name. you have to have both.

The price offerings go from free to $50 to $200 a month. Which they need a lower cost option with features I could actually use. most of the feature even at the premium package just aren't useful.

Ashton Renee Boutique

United States

Time spent using app: 12 months

December 22, 2022

Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.

Tentsile

United Kingdom

Time spent using app: Over 2 years

Smile.io replied December 22, 2022

Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨

December 20, 2022

Lisa was amazing!! Helped with all my questions & was super nice! Highly recommend & the customer service was truly amazing!

Cosmic Babes Glitter

United States

Time spent using app: About 19 hours

Smile.io replied December 20, 2022

Thank you so much for this lovely review! It was a pleasure chatting with you and I'm so glad that I was able to help with all your questions today 💪✨

- Lisa & the Smile Team 💛

All reviews