
Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,607)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.
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We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect!
Super helpful team of experts.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Shelby was super great! She assisted me on something that really wanted and she was able to provide the beyond of customer service there is! Is also went out of her to way give me some extra pointers on marketing.
Simply the best!!
Thanks so much for leaving this lovely review! And we agree about Shelby—they are indeed a superstar 💖
Please don't hesitate to reach out if you need anything else.
- Smile ...
Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.
We smiled reading this review! Thank you so much :)))
Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things.
It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I ...
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Because they were cheaper than Loyalty Lion, we tried Smile.io five years ago and held our breath. Would it work? Fabulously! Did everything we wanted and more. Easy usability, 100% performance, excellent service crew. And constant improvements with no raise in price and no "contracts". Just like it's all supposed to be.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!
Thank you for this lovely review. Our customer service team aims to please and we are so glad you found this too! We'll be here to help with any questions :)
We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. ...
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.
We really appreciate your review - thanks!