Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,489)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 30, 2024

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Italian Motors USA LLC
United States
2 months using the app
Smile.io replied September 1, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited March 28, 2024

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.

Previous review:

1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.

2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.

3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.

4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.

5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

Santa Barbara Company
United States
Over 1 year using the app
Smile.io replied February 13, 2024

Hi there,

Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.

- Karen and the Smile team

November 9, 2023

Smile is great due to their features and partner integrations.

***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.

Lisa, Jade and Lynn from the support team is great! 5 stars!

Kawaii Corner
United States
5 months using the app
Smile.io replied November 10, 2023

Thank you for taking the time to leave a review! We are glad that you find our team helpful :)

When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.

That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!

March 8, 2024

We are unable to use Smile.io for Loyalty Rewards.

Our main reason is that the features are very limited, unless we can afford to pay such high prices. We do not feel that there is much value in spending $49 per month to upgrade. That plan doesn't not come with the Loyalty Landing Page or ability for our customers to redeem their points. It is impossible for us to commit to paying $199 per month for this.

Sadly we will need to look for a cheaper alternative.

WONDERCRAFT LTD
United Kingdom
About 2 months using the app
Smile.io replied March 11, 2024

Thank you for your review, we appreciate your feedback. Someone from our team has reached out to discuss this further with you.

November 8, 2023

Limitation on POS filter.

MS. READ (M) Sdn Bhd
Malaysia
About 1 year using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

June 22, 2016

would like a card reader add on for pos

Vaporbar
Canada
About 9 years using the app
Edited November 23, 2020

This app lets you create a great rewards program for your loyal customers. My store sends care packages to deployed military and being able to give commands, parents, spouses, children, etc. who want to support their loved one overseas is just an overall great thing. The only thing is that it, and adding other apps, KILLS your site speed. Keep that in mind when adding apps to Shopify. www.Troopster.org

Troopster
United States
About 7 years using the app
June 5, 2024

türkçe dil seçeneği olmaması çok kötü üstelik türkiyedeki birçok marka kullanıyor yazmışlar en azından kendi çevirimizi ekleyebilmemiz iyi olurdu

Kameya
Türkiye
16 minutes using the app
Smile.io replied July 28, 2024

Thank you for taking the time to leave us your feedback. We value your opinion and reached out to you personally via email to discuss options with you further.

Edited October 9, 2024

I am giving Smile: Loyalty and Rewards a 3 star rating as the program is inefficient and complicated. However, I have been communicating with Cole Breivik and have been happy with his responsiveness and assistance.

Vital Plan
United States
Over 5 years using the app
Smile.io replied September 22, 2023

Thank you for taking the time to leave this review. We are reaching out to see how we can assist you further.

The Smile Team ✨

Edited December 2, 2016

some hiccups along the way, but overall it's pretty easy. It looks good as well.
I would like to know how to add points from my already created sets without exporting them again...

Dakota Nature Art
United States
Almost 5 years using the app