Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,489)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 9, 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
France
6 months using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!

October 3, 2024

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Enigma Component Shop Ltd.
United Kingdom
12 months using the app
October 17, 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
United States
Almost 4 years using the app
September 11, 2024

It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.

River Jewels LLC
United States
5 months using the app
Smile.io replied September 15, 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

September 11, 2024

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

LCB REWARDS
United States
19 days using the app
Smile.io replied September 13, 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

July 29, 2024

Helpful and quick customer service. I find the integration works well and provides good value overall.

Harborist
United Kingdom
Over 3 years using the app
Smile.io replied July 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

August 5, 2024

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

by valenti® ORGANICS
United States
6 days using the app
Smile.io replied August 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

Edited August 23, 2024

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Bubbadue
South Africa
19 days using the app
Smile.io replied August 20, 2024

Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.

Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!

Yours in Loyalty,

✨ The Smile Support Team ✨

June 26, 2024

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

Marching Dogs
United States
7 months using the app
Smile.io replied August 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

July 24, 2024

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

Allison Izu
United States
Almost 6 years using the app
Smile.io replied July 26, 2024

Thank you for leaving us a review!