Smile: Loyalty Program Rewards

I've had a great experience with Smile so far! After researching a lot of different loyalty/ rewards platforms for my brand, smile kept coming up. I even downloaded and tested out different platforms, and smile was by far the easiest to use and set up. I built out my loyalty plan very quickly, a d got it all up and running with the help of their team, specifically Lisa who was super helpful. Highly recommend this app to start rewarding your loyal customers with points and rewards.

-Nigel (Breathe Naturals Deodorant - bndeo.com)

Shelby and Analisa were quick to resolve some check out issues with a customer that was trying to combine discounts. They gave me step by step instructions and followed up if I had further questions....well, I did. I had been frustrated with the loyalty program at check out (online) and they assisted to make it a smoother workflow for my customers. I am a small business in Canada, and some features are financially out of reach but they found a solution for me. Thanks so much!

The support received installing, implementing and using this app has been outstanding. We changed to this loyalty program because of major issues and increasing costs, however changing platforms is not an easy decision to make.

My expectations were high based on feedback from other business owners, however, these expectations have been well and truly exceeded with every question, enquiry and any technical glitch (in moving platforms) answered and problem solved within a timely and professional manner.

Throughout the initial onboarding and beyond I have felt that the expected outcomes for my business were also the expected outcomes from the team at Smile.io.

I would highly recommend any business considering this program to try it. There are programs for all business levels which you can grow into.

Hands down the best loyalty app. Defaults are superb but it's also endlessly configurable and I love that they deploy new growth-minded features at a clip. Ullas offered fab support. I've used this app for years and have never, ever had an issue.

Wonderful rewards program with great support! I had a few questions about how codes were generated, and Lisa was right on top of things, answering so quickly. She even went above and beyond what I needed. Thank you so much! I highly recommend this app for both beginners and advanced users.

Excellent customer service from Smile.io. Analisa took the time to understand the challenge we were experiencing with rewards for subscription customers and went the extra mile to find a practical solution.

Rather than simply directing us to a standard help article or suggesting an upgrade, she enabled additional functionality on our current plan that allows us to create rewards for both subscription and one-time purchases. This will make the process much easier for our customers and significantly improve their overall rewards journey.

Analisa was friendly, responsive and genuinely focused on finding the right outcome for our business and our customers. A great example of excellent, solution-focused customer service.

Get it! I have had Smile for a while now, I honestly am having difficulty remembering how long it has been it has been so long. So far, I have had no issues with the rewards functioning properly, customers having ease of use, or on my end as the store owner for the behind the scenes set up things. It is easy to navigate, very intuitive. You can set redeemable rewards to only work for a (one) collection, make it exclusive for the person who redeemed the reward ensuring who ever uses that reward is using that account that earned and claimed it. There are discounted and free shipping reward options customers can redeem points for. They also have options for customizing colors to fit your website branding. I am very happy with the free plan and when I am ready for even more features that support a larger brand/business, I will be upgrading to the paid version. Thank you for such a wonderful, realiable app! :)

Smile.io has been a very useful addition to our store. The loyalty and rewards features are straightforward to configure, integrate well with Shopify, and give us a practical way to reward customer engagement and repeat purchases. The platform is easy to manage and has worked reliably for us. Overall, a well-designed app that adds genuine value to our customer experience.

Smile.io's support team has been fantastic to work with. I ran into a few technical hiccups with my loyalty and referral program, and every rep I worked with — Lisa, Lynn, and Joana — was quick to respond, thorough, and genuinely helpful in getting things sorted. They even went out of their way to unlock some bonus features for me as a longtime merchant, which I really appreciated. Great app, backed by a support team that clearly cares about their merchants.

This app is solid. Getting customer loyalty points to sync properly across different sales platforms wasn't an instant plug-and-play process for us. However, Smile.io provided us with a solution and helped with the technical capabilities we needed to make it work.

What made the biggest difference was the support team. Complex setups can easily get frustrating, but every staff member we interacted with was incredibly helpful. A big shoutout to Alex, who leads the Merchant Experience team, as well as Ezra and Andrea, who provided step-by-step information to set-up the connections.

If you run a multi-platform store and need a loyalty app backed by a team that actually guides you in providing the best experience for your customers, Smile.io is definitely worth it.