Smile: Loyalty Program Rewards
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Reviews (4,232)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting customer engagement and loyalty, leading to increased repeat purchases. It's praised for easy setup, customization, and seamless integration with Shopify and platforms like Klaviyo. Features like rewarding loyal customers and referrals are highlighted. The app is reliable, user-friendly, and offers exceptional customer support, available even on weekends for quick issue resolution and guidance. It's considered cost-effective with a strong ROI.
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Alex and the Smile team are always quick to answer, helpful, and knowledgeable about my questions or concerns. I have used Smile for years on my website and I love how easy it is for my customers to redeem their rewards.
Thank you for the kind feedback - and for being loyal to Smile for FIVE years! It's been amazing following Eillie & Mac's journey on Shopify.
Used loyalty points for many years but after reminding a customer to use their loyalty points I receive a message asking how. I find out that although the customers are receiving their points in their account, they cannot use them because I'm now on the basic plan with Smile and customers will not be able to use their points at checkout unless I now upgrade to Shopify Plus!!!!
Switched to an alternative app that does not require additional upgrades or Shopify Pus in order to function.
NOTE: upgraded from 1 star to 3 now please quit emailing and phoning which is getting a little tiresome
Hello & thanks you for sharing with our team here!
We'd love a chance to connect with you directly and work through this with you directly.
Our Shopify Plus required features have always been limited by what kind of customization Shopify allows on their checkout page. Luckily, there are loads of other ways customers can redeem and use points - on all of our plans, and we'd love the opportunity to help get that all set up with you.
Hope to hear from you
We’ve been using Smile for our Shopify store’s rewards program, and it’s honestly been one of the easiest apps we’ve added to our site. Setup was simple, everything integrated smoothly, and our customers started using the points system right away. Customers get excited about earning points and redeeming rewards, and we’ve definitely noticed more returning shoppers since launching it.
Thank you so much for the kind words! Hearing that Smile was one of the easiest apps to add to your store is exactly what we love to hear, and knowing your customers jumped into earning and redeeming points right away is the icing on the cake.
Seeing more returning shoppers since launch? That's the whole goal, and it sounds like your program is off to a fantastic start. We're cheering you on and excited to see where it goes from here.
Thanks again,
Alex & the Smile.io Team
Smile offers a fairly comprehensive loyalty system that meets most of our requirements. However, some details still need improvement, such as setting the number of rewards that can be redeemed for points to prevent the number of rewards from exceeding the expected amount.
Thank you so much for your thoughtful feedback! 💛 We're glad to hear that Smile is meeting most of your loyalty program needs. We also really appreciate your suggestion around reward redemption limits, that’s valuable insight, and we’ll be sure to share it with our team. Thanks again for taking the time to share your experience! 😊
- Smile.io Team ✨
The smile loyalty ad on on my Shopify store has brought my customers back ! The team helped me through some problems with my DNS and Shopify , they went beyond what they needed to do as it was a issue with my settings but they made sure I was able to understand everything step by step .
Thank you so much for your wonderful review! 💛 We're thrilled to hear that Smile has helped bring your customers back, and we're so glad our team could support you through the DNS and Shopify setup issues. It means a lot to know the step-by-step guidance was helpful, we truly appreciate you sharing your experience! 😊
- Smile.io Team ✨
We’ve had a great experience using Smile.io for our rewards program. The integration with Shopify was very easy and seamless, and our customers absolutely love earning rewards points.
One of the best parts of Smile.io is their customer service. Every time we needed assistance, their team was always responsive, friendly, and willing to help us find a solution quickly.
The only feature we wish was available for all Shopify stores is the ability for customers to redeem points directly at checkout, since currently this is limited to Shopify Plus stores. Other than that, we are very happy with the app and highly recommend it.
Hi there,
Thank you so much for the thoughtful review! It's wonderful to hear that the Shopify integration felt seamless and that your customers are loving the rewards experience. That's exactly the kind of thing that keeps us motivated over here.
We're also really glad our support team has been able to help when you've needed us. They'll be so happy to hear the shout-out!
And thank you for the honest feedback about points redemption at checkout. Although it is a a Shopify plan limitation, it's definitely on our radar and something we're actively looking into. We really appreciate you flagging it!
Thanks again for the kind words and the recommendation. We're lucky to have you with us!
Alex & the Smile.io Team
While we like the app, it's the support that we care about most. Every app has its quirks and none is perfect, but it's the people that are the difference between winning and losing. Quite specifically, Lisa was that difference and the reason Smile became the perfect solution for our business need.
Thank you for the incredibly kind words here, it's been a wonderful reminder of why we do, what we do!
We'd love to work with you to see where we can do a bit better though - and have reached out directly via email. We hope to hear from you and thank you again.
Smile.io has been terrific. Their support team, Lynn & Shelby have been so great and helped me clean out thousands of discount codes and identified a problematic email issue I would have never caught on my own. I'm really impressed with the level of hands-on help. I highly recommend them.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Lynn and Shelby were able to support you so thoroughly, from cleaning up discount codes to identifying that tricky email issue. It means a lot to know our hands-on approach made a difference. We truly appreciate your recommendation! 😊
- Smile.io Team ✨
Worked with Shelby today to get things humming along even better... Loving this app and how it works.
More importantly, my customers are loving it too.
Easy to implement, Easy to use, and it can grow with you as your business grows.
Hi Traveling Bags,
What a wonderful review to wake up to. Thank you! Shelby will be so happy to hear they helped get things humming along for you. It means a lot to hear that both you and your customers are loving the experience.
That's exactly what we hope for: something that's easy to launch, easy to manage, and ready to grow alongside your business. Thanks for being part of the Smile community!
The Smile.io Team
The app works well and the support is good. I get frustrated that maintenance happens during South African business hours. We lost a big sale because a customer in store could not use her points while maintenance was being done for 6 hours.
Thank you for the feedback here! Our team are committed to learning where and how we can do better for our merchants.
We've reached out to you directly and hope to hear from you shortly!
Alex & Smile Team
