Smile: Loyalty Program Rewards

Smile.io has been a very useful addition to our store. The loyalty and rewards features are straightforward to configure, integrate well with Shopify, and give us a practical way to reward customer engagement and repeat purchases. The platform is easy to manage and has worked reliably for us. Overall, a well-designed app that adds genuine value to our customer experience.

Smile.io's support team has been fantastic to work with. I ran into a few technical hiccups with my loyalty and referral program, and every rep I worked with — Lisa, Lynn, and Joana — was quick to respond, thorough, and genuinely helpful in getting things sorted. They even went out of their way to unlock some bonus features for me as a longtime merchant, which I really appreciated. Great app, backed by a support team that clearly cares about their merchants.

This app is solid. Getting customer loyalty points to sync properly across different sales platforms wasn't an instant plug-and-play process for us. However, Smile.io provided us with a solution and helped with the technical capabilities we needed to make it work.

What made the biggest difference was the support team. Complex setups can easily get frustrating, but every staff member we interacted with was incredibly helpful. A big shoutout to Alex, who leads the Merchant Experience team, as well as Ezra and Andrea, who provided step-by-step information to set-up the connections.

If you run a multi-platform store and need a loyalty app backed by a team that actually guides you in providing the best experience for your customers, Smile.io is definitely worth it.

I have just started using this app and I am very happy so far. I am having some trouble getting customers to convert from a Guest status to a Member status and so, am trying to educate them. Members have been accumulating points but no one has redeemed, yet. I am not sure why not. I will have to keep monitoring the app to see how it evolves. But, right now, I am very happy.

I was initially please with how this works - however as soon as you want to use it for marketing it fails. I wanted to invite customers to enter a competition and get reward points (become a member) - however there is no easy way to add this list to SMILE so they are made members and enter the flow...? This is therefore not a useful tool for adding new audiences which is one of the main reasons for loyalty. Making the customer do the work is not ideal. Why can't there be a tag/metafield that once added automatically enrols them.

A very trustworthy company. This the most important for any businesses. Bravos! to Smile. Analisa and Ezra assisted with the straightforwardness, truthfulness and great empathy. Kudos! to both of them. I do want to thank the team also going the extra mile to ensure a feature on my product page is turned on so my customers can see how many points they will earn when they purchase that product. This was not requested by me. So I am really touched by this wonderful nice gesture! Thank you Ezra and Analisa!

Unfortunately, an employee manipulated Smile to obtain free orders. However, the Smile team was incredibly helpful in identifying the employee and the timing and manner of their manipulation of the platform. Their team truly went above and beyond. My only advice to the Smile team is to include account attributions to manual changes in Smile Loyalty points.

I recently ran into some technical issues that originated from my end, and the Smile support team was incredibly helpful in walking me through the steps to troubleshoot everything. They swiftly responded to all my emailed questions and educated me about some features that I needed guidance setting up. Kudos to Lynn, Annalisa and Shelby! You guys rock! Very satisfied customer here.

Smile's support has been phenomenal. They checked back in with me multiple times and made sure that I was taken care of. I love their integration and how much it can do. Smile has been a game changer for us already!

Features are OK but what I really dislike is the display of features on the pages that I do not have access to. Please tell me how this is not deceptive trade practices. If it is not in my plan it should not be clearly visible and I should not be able to access it.
Maybe this is how Smile coerces customers to upgrade - I find it deceptive and annoying because it wastes my time. Change the UX so that only features available on a plan are visible.