Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, ease of setup, and customizable loyalty program features. It integrates well with third-party apps and is effective in increasing customer retention. The customer support team is praised for their quick and helpful responses. Merchants value the app's ability to reward customers for social media engagement and offer incentives. It's suitable for both online and in-store shopping and can manage rewards across multiple websites. The free version is robust, providing many features to build customer loyalty.

February 9, 2023

Love the app! It's great :) my only note would be two things, automatic point integration of previous purchases by customers when integrating with your store, and second, I would have an email capability to email those customers what their points balance is. This is especially helpful for a store that didn't launch with a loyalty program but is creating one later and has a great customer base who would appreciate an email like this.

United States
About 1 month using the app
Smile.io replied February 10, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

April 27, 2023

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

United States
Over 3 years using the app
Smile.io replied April 27, 2023

Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3

January 19, 2023

I am using the free plan because we are just getting started in our ecommerce journey. Already the app is super easy to navigate, very intuitive and user friendly. I had some questions about where the nudge feature would show up and Nicole was very kind, and answered all of my questions. When I expressed how I was already interested in upgrading to use all the fun features she offered us a free trial for the upgraded version! Now that is some customer service. Made me smile ;-)

Little Bird
United States
2 days using the app
Smile.io replied January 19, 2023

Thanks so much for taking the time to leave a review! We are so glad that you are finding Smile easy to use and enjoying the free trial. Let us know if there is anything else we can do to support you in your ecommerce journey!

August 14, 2023

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.

Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!

We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

The Quilty Shop
United States
9 months using the app
Smile.io replied August 16, 2023

Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.

I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!

August 11, 2023

Hi, I have just downloaded the app for my Shopify store and was having trouble finding where to add social media links so I messaged for help. The rep was very helpful and explained where to find the links. She also disclosed about third-party validation. I sincerely appreciate the transparency & for letting me know this. Very impressed so far. Can’t wait to see how the app improves Business for me. Thank you Vicky. @littlegoddess-online.com

Little Goddess
New Zealand
About 1 hour using the app
Smile.io replied August 12, 2023

Thank you so much for your kind review. We really appreciate it!

Edited August 16, 2023

So far the integration with my website has been smooth, although I am still in the testing stages and haven't gone live but I like what I have seen already, the only draw back will be the point system and cos of this I don't think I might be able to launch with it, the issue is, it is only the point(s) earned that is variable but the currency isn't variable so for example you can only edit ($1 = 1 point, 2 points, 10 points or 50 points etc) but what I really want to set up is ($10 = 1 point) that doesn't seem possible from what I have seen.

Update: I was able to sort this out via redemption (10 points will redeem $1), thanks a lot Nicole for reaching out.

Tega Milton
7 days using the app
Smile.io replied August 16, 2023

Thanks for taking the time to leave a review. We really appreciate your feedback and are so glad that you had a smooth experience of installing Smile!

For the points per $1, we make it so that customers earn at least one point per dollar because we find it is easier for your customers to see and understand the value of your program when they earn a higher number of points. You can adjust how many points each reward "costs" in order to make those points worth higher or lower dollar values.

I have reached out to you personally via email to learn more about your business and provide 1:1 assistance in optimizing your program according to our best practices from over 100,000 loyalty programs!

March 29, 2023

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice!

Would highly recommend this app to anyone looking for a rewards system for their website!

Holly & Co
Over 4 years using the app
Smile.io replied March 29, 2023

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today (still laughing at your amazing tees, by the way 👕🐕🖕🤣) 💛💖💛

Lisa - Smile Team✨

March 14, 2023

We were having issues with the app. After reaching out and trying to figure it out with a previous employee, with unfortunately no success, Joana stepped in. She answered allllll my questions and only rested once everything was resolved. We reviewed a lot of information, and at the end of the day, she was very communicative, patient, and great to work with. We do like the loyalty app; it is a little expensive each month to add more buildable features, but at the end of the day, it is still great.

A great feature to add on would be to show both online and in-store shoppers the points on the receipt/checkout that they have accumulated after that purchase, and a summary of total points.

Thank you thank you!

Monica's Gourmet Cookies
United States
About 2 years using the app
Smile.io replied March 15, 2023

Joana is the best! Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

June 5, 2023

I just finished chatting with Nicole and I cannot begin to tell you how easy this set up was. Her instructions were seamless. She sent me video’s to show me where to navigate to what I needed to fix. I learn visually way better so this was huge for me. I cannot believe it was this simple! Thank you again Nicole!

40 Oak Boutique
United States
About 1 hour using the app
Smile.io replied June 5, 2023

It was so great chatting with you today. I'm so glad that we could help and that starting up Smile has been seamless. Thanks so much for leaving a review! We really appreciate it :)

- Nicole

March 24, 2023

Although it does take a while for you to get a hold of someone to talk to, the agent i was scheduled with, Nicole, was great! I wanted to try out smile in our developer store before we commit and the process was super easy and quick. Nicole was responsive and got me all set up in 5 minutes. I do love that we can try out all the features of smile before committing, will definitely help deciding what plan we want to go with.

8 minutes using the app
Smile.io replied March 25, 2023

We think Nicole is pretty great, too 🤩 Thanks so much for taking the time to leave this review — we really appreciate it and look forward to seeing your program succeed ✨

— Smile Team 💛