Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,342)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly setup and seamless integration with Shopify, making it ideal for those with limited technical skills. The loyalty and rewards programs are noted for effectively boosting customer engagement and retention, leading to increased repeat purchases and business growth. The support team, particularly Lisa, Lynn, and Joana, is commended for their responsiveness and helpfulness. Although some merchants desire more customization options, the available features generally meet their needs for tailoring programs to specific business requirements.

June 25, 2024

Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Atsuko
United States
Over 3 years using the app
Smile.io replied June 27, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

August 13, 2024

Great service, and even better app, one of the best reward programs out there!

Crystal & Stone
Australia
About 4 years using the app
Smile.io replied August 15, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨

August 8, 2024

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

MilanoMensWear
United States
6 months using the app
Smile.io replied August 10, 2024

Thank you for this lovely review - we think Lisa is great too! :)

June 19, 2024

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

Esembly
United States
Over 1 year using the app
Smile.io replied June 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

September 9, 2024

Great app, we've been using Smile for a while now and haven't had any issues.

Flare Audio Ltd
United Kingdom
Almost 5 years using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 20, 2024

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Happy Lucky's Teahouse
United States
Over 4 years using the app
Smile.io replied June 22, 2024

So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

September 3, 2024

Good platform easy to use for us and customers
Customer service are very helpful especially Joana!

oneselfwellbeing
United Kingdom
Over 2 years using the app
Smile.io replied September 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

July 22, 2024

Smile is great and we've been using it for years. Jade from customer service helped me resolve an issue and we're happy with everything! Thanks Smile Team and Jade!

Zensah
United States
About 3 years using the app
Smile.io replied July 25, 2024

Thank you for this lovely review - we think Jade is great too! :)

August 20, 2024

Absolutely a game changer for retention, re-engagement, and increasing average order value! Can not speak highly enough about their customer support - any time we've had a question, the team is knowledgeable and quick to respond. They're also highly creative - helping us think differently about the programs we're running, and how to make them even better!

TOG Partner Portal
United States
5 months using the app
Smile.io replied August 23, 2024

Thank you very much for taking the time to leave this review! We are so glad that you're enjoying Smile. 😊

Shelby - Smile Team ✨

June 18, 2024

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.

SportStop.com
United States
Over 3 years using the app
Smile.io replied June 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

- Smile Team ✨