Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,712)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including support for in-person events. They praise its user-friendly interface and the responsive, professional support team that ensures reliable performance and seamless Shopify integration. Often described as a "game changer," it effectively enhances customer engagement and satisfaction.

January 23, 2025

Good experience with customer support, quick service from Lynn

Leina & Fleur
Australia
Over 7 years using the app
Smile.io replied January 25, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

January 31, 2025

Awesome and friendly service. Been a happy customer for over 3 years....

Energize Health
South Africa
Over 4 years using the app
Smile.io replied February 1, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

December 19, 2024

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.

Daybird
United States
About 2 years using the app
Smile.io replied December 22, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

January 10, 2025

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Better Bushcraft
United States
11 months using the app
Smile.io replied January 12, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 7, 2024

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!!

Love this company to reward loyalty to my customers!

Antler Guyz
Canada
Almost 4 years using the app
Smile.io replied December 9, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

November 30, 2024

5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.

Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional.

It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

4U2Heal
Canada
3 months using the app
November 22, 2024

We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!

BARNER
Spain
8 months using the app
Smile.io replied November 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

December 15, 2024

several agents replied to my questions quickly very friendly and helpful even for a basic plan user...

Vshine Silk and Shine
United Kingdom
About 1 year using the app
Smile.io replied December 17, 2024

Thank you for taking the time to review Smile! We really appreciate it 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!


Smile Team ✨

Edited December 18, 2024

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Sugar Chic Boutique
United States
About 1 year using the app
Smile.io replied November 29, 2024

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

December 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Avital's Apiaries
United States
About 3 years using the app
Smile.io replied December 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨