Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

December 4, 2024

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement.
Smile's customer support has ...

Day Designer
United States
Over 1 year using the app
Smile.io replied December 6, 2024

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

January 9, 2025

I had the pleasure of working with Shelby from the Smile.io support team, and I couldn’t be more impressed. Shelby was incredibly helpful, responding quickly and guiding me through the issue with ease. Thanks to her clear communication and quick resolution, we were able to solve the problem in no time. A big thank you to Shelby for providing excellent support!

Filler Lux™
United States
6 months using the app
Smile.io replied January 10, 2025

Thank you for taking the time to leave us a review and for such kind words! It was great working with you. ☺️
- Shelby

February 20, 2025

A very competent team, always ready to help and always trying to find solutions. A very well-developed app that I would recommend! Keep up the excellent work!

Liquid-Life
Germany
8 months using the app
Smile.io replied February 21, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 16, 2025

Works well, customer service has been great. Customers love it!

Vape Pen Sales
United States
Over 3 years using the app
Smile.io replied January 17, 2025

Thank you so much for the lovely review!

It’s always our goal to provide the best service possible, and knowing we’ve met your expectations truly makes our day. If there’s ...

January 3, 2025

Smile.io's Customer service was best of the best. Shelby was quick, responsive, helpful, kind. Thank you!

HOW TO CAKE IT
Canada
About 5 years using the app
Smile.io replied January 5, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 11, 2024

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally.

The level of customer service has been outstanding, and it’s clear that the team truly cares about ...

ourCommonplace
Norway
About 3 years using the app
Smile.io replied November 12, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))

Edited January 15, 2025

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Updated to add: Lynn was attentive to my needs and got everything sorted out quickly!

Preggy Plus
Trinidad & Tobago
Over 2 years using the app
Smile.io replied December 13, 2024

We smiled reading this review! Thank you so much :)

January 31, 2025

Awesome and friendly service. Been a happy customer for over 3 years....

Energize Health
South Africa
Over 4 years using the app
Smile.io replied February 1, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

January 23, 2025

Good experience with customer support, quick service from Lynn

Leina & Fleur
Australia
Over 7 years using the app
Smile.io replied January 25, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

November 29, 2024

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

RAVE Coffee
United Kingdom
Over 4 years using the app
Smile.io replied November 30, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩