Customer service is amazing as always. They are easy to reach out to and very accommodating! Kudos to the team! Keep it up!
We are so glad that we were easy for your to get a hold of and were able to help you out :) Thanks so much for taking the time to leave a review. We really appreciate it!
Although we have only just begun trying out Smile.io, I felt compelled to comment on how exceptional the customer support is.
Any issues or questions I had were quickly dealt with — above and beyond. Although we haven't gone live with the loyalty programme yet, I can see that there are already a few certain things I would like to be added such as the ability to be able to send emails from our own email address rather than Smile.io's email address, and to remove the Smile branding from email footers.
Thank you so much for taking the time to leave a review. We are so glad our team was able to provide the support that you needed :) We also appreciate your thoughtful feedback. These are great ideas that we will pass along to our Product Team.
Great app- helpful customer service! Would recommend this for your website/POS app rewards program!
Thank you so much for your lovely review 💖 We so enjoyed chatting with you today! Glad to hear you're loving the app so far ✨
Super application ! Très complète et facile à mettre en place. Le support est très réactif. Je recommande !
Thank you so much for taking the time to leave a review, it was super great helping you today :)
Been using this app for years and it is great. Spoke to customer service for the first time today and they were very helpful and resolved my issue
I am glad you have been enjoying Smile for years and that we were able to help you out! It was a pleasure chatting with you today. Thank you so much for taking the time to leave a review. 💛 Nicole
Great customer service so far. I just started using this app and I haven't made my rewards program available yet so I can't comment on how that will work but I contacted the customer service chat with some questions and they helped me very quickly and efficiently. Happy so far and looking forward to starting my rewards program for my shop with this app.
It was a pleasure chatting with you today! I am glad we were able to help you out :) I hope you enjoy using Smile in your shop! Thank you so much for taking the time to leave a review. - Nicole
Vancouver Island in a Box!
Great app and even better customer service! Highly recommend or anything looking to start a points &/or refferal program!
Thanks so much for taking the time to leave a review! I am so glad that you are enjoying Smile and that our support was able to help you out :)
Sagebrush Annie's Boutique
Larry walked me through the process of exporting/importing a CSV, to give all my customers 50 points right off the bat of starting this program. Shout out to him for being patient!
Thanks for taking the time to leave a review! We think Larry is pretty great too and are so glad he was able to help you out getting points to your customers today :)
Good customer service, thanks for the assistance. Needs a min of 100 characters so I'm typing this too.
I am so glad we were able to help you out today! Thanks for taking the time to leave a review :)
Plastic Free Pursuit
I use this app to offer rewards to our loyal customers. The customer service is superb and has helped us tremendously! Highly recommend this app for any e-commerce store!
I am so glad that you are enjoying Smile and that we were able to help you today! Thanks for recommending us, and taking the time to leave a review :)