Smile: Loyalty & Rewards
Reviews (6,195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty and rewards system for enhancing customer retention and boosting sales. They appreciate features like the Loyalty Landing Page and Points on Product and Account Pages for their positive impact on business operations. The app is praised for its ease of setup and management, with a user-friendly interface suitable for both online and in-store use. Its performance is reliable, requiring minimal maintenance. Customer support is highlighted as quick and helpful, with staff members like Lisa, Lynn, and Brandon receiving special commendation. Merchants also value the seamless integration with Shopify and the utility of the free version for smaller businesses or newcomers.
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I have had a few questions along the way with this platform and every time the customer service is spot on. Quick replies and the team go over and above to help you get the issue finalised, not closing the query until you say you are completely satisfied. Thanks so much
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.
Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩
Great App with Awesome Support.
They really superfast to solve my issued.
Keep it on, Smile Team. Don't forget to always keep your SMILE!
Many thanks.
Eric
Thanks for your lovely review Eric! We are glad your issue was solved quickly :)
Our customers love the rewards program and the support team are always happy to help in a timely manner.
We always love hearing that customers are enjoying the loyalty program, our support will always be here for any questions you have :)
Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!
Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰
Yours in Loyalty,
✨ The Smile Support Team ✨
Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!
Thank you for the review. We are so glad you found Brandon to be helpful (we think she's great too!) We are looking forward to watching your program grow!
After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.
Thanks so much for taking the time to leave us a review and the kind words! We're so glad to hear that you've found Smile to be complete :)
Yours in Loyalty,
The Smile Support Team
Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and I'm so glad to hear you and your customers are loving Smile 🤩
Lisa - Smile Team✨