Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

February 13, 2025

We just started using this app a few weeks ago, but their customer service has already been more than helpful! They were able to add a needed feature for us, to help streamline our workflow!! Thank YOU Smile!

Zig Zag Asian Collection
United States
17 days using the app
Smile.io replied February 15, 2025

We smiled reading this review! Thank you so much :)))

January 7, 2025

Great loyalty program. Does everything we need it to. Super simple to use.

CBD For Life
United States
Over 2 years using the app
Smile.io replied January 10, 2025

We smiled reading this review! Thank you so much :)))

November 30, 2024

5/5 - Incredible Support Team!
I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive.

Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional.

It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

4U2Heal
Canada
3 months using the app
December 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Avital's Apiaries
United States
About 3 years using the app
Smile.io replied December 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

January 16, 2025

Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.

Jiminy's
United States
About 3 years using the app
Smile.io replied January 17, 2025

Thank you so much for the 5-star review! 🌟 Your kind words mean the world to us, and we’re thrilled to know you had a great experience.

Smile Team✨

Edited December 18, 2024

Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.

Sugar Chic Boutique
United States
About 1 year using the app
Smile.io replied November 29, 2024

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

November 22, 2024

We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!

BARNER
Spain
8 months using the app
Smile.io replied November 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

January 8, 2025

the support we have received from Jade has been incredible!

DR.VEGAN
United Kingdom
Over 3 years using the app
Smile.io replied January 9, 2025

Thank you for taking the time to leave this review! We think Jade is pretty incredible too 🤩

November 27, 2024

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

BAZAAR BOUTIQUE
New Zealand
Over 5 years using the app
Smile.io replied November 29, 2024

Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!

January 20, 2025

We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.

Fabric Depot
United States
6 days using the app
Smile.io replied January 22, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨