Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,634)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.
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the support we have received from Jade has been incredible!
Thank you for taking the time to leave this review! We think Jade is pretty incredible too 🤩
Had an issue that took a few days to fix but customer service was very helpful and eventually fixed the issue. Will definitely recommend them every time.
Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!
We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩
Helped me fix it
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…
Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.
So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site.
I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Andreandana has been great with all my questions and makes me very happy with Smile!!!
We are so happy to hear Andreandana was able to assist you! We think she's pretty great too :)
In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏