Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

March 7, 2024

Love this app. Customers enjoy it as well. David from support has been very helpful!

The Sambar Incident (TSI)
Malaysia
6 months using the app
Smile.io replied March 9, 2024

Thank you so much for your kind words. We really appreciate it, and we agree David is awesome.

Thanks again

The Smile team

February 7, 2024

Jade was extremely helpful with adding the App to my checkout on Shopify. I really appreciate the support!!

Fourth and Main on Laurel
United States
About 3 years using the app
Smile.io replied February 9, 2024

So glad to hear Jade was able to help you with adding Smile to your checkout experience!

If you need anything else, we're happy to help 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 31, 2024

Amazing service from Angie! I had an issue that was quite time sensitive and whilst she worked on trying to resolve it, she gave me an alternative temp solution which was really helpful! In the end the problem was fixed. Thank you Angie

Bundlee
United Kingdom
12 months using the app
Smile.io replied February 2, 2024

Thank you for your review! I'm so glad that I could help :)
Angie - Smile Team✨

April 8, 2024

Amazing experience!

Lisa was very patient and helpful. Our team appreciates her and her assistance.

Buttercloth
United States
Over 4 years using the app
Smile.io replied April 10, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

February 15, 2024

Amazing service and such a short turnaround time when responding to an online chat. Well done!

Eco Diva Natural
South Africa
Almost 2 years using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

February 5, 2024

It's working out fine - the customers seem to know what they're doing too

Blue Horizon Blood Tests
United Kingdom
Over 1 year using the app
Smile.io replied February 7, 2024

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

February 7, 2024

Customer service is available, friendly & responsive. Thank you for making my customers happy!

Benzie Design
United States
Almost 2 years using the app
Smile.io replied February 9, 2024

Thanks for leaving us a review! We're happy to be available, friendly, and responsive. It's what we do 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

February 21, 2024

i love the app so much , it increase my sales . I highly recommended 1000%
good customer service

LECCE
United States
Over 2 years using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We are happy to hear that Smile is making an impact with your customers :)

Yours in Loyalty,

✨ The Smile Support Team ✨

April 24, 2024

Joana was quick, informative and responsive in helping to resolve my issue seamlessly. Thank you

CarniStore
United Arab Emirates
Over 3 years using the app
Smile.io replied April 25, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Joana & ✨ The Smile Support Team ✨

March 30, 2024

Excellent app and customer care. They're ready to assist with anything and give you recommendations with anything you might need.

thrift.mt
Malta
4 months using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩

- Smile Team ✨