Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,537)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

August 19, 2024

It was great working with the Team. The issue with our customer has been resolved. Thank you, Angie!

Shedavi
United States
Almost 5 years using the app
Smile.io replied August 20, 2024

Thank you so much for taking the time to leave a review! We really appreciate it 💖

Angie and the Smile Team ✨

November 12, 2024

Great service, very quick to deal with issues, Lynn was great, professional and patient, solved a big problem I had, highly recommend this product!

Willloom
Hong Kong SAR
About 2 months using the app
Smile.io replied November 14, 2024

We are so glad to hear your experience has been smooth - that's what we aim for! We also think Lynn is pretty great :)))

Edited August 15, 2024

I wanted to thank you guys for some elite customer support. Lynn P went above and beyond to solve my issue, super fast and very personable - Thanks again!

Sound Sandbox
United States
About 3 years using the app
Smile.io replied August 15, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

October 16, 2024

The staff at Smile.io were quick to respond, and a delight to deal with. The plugin itself seems solid, I've been on the free tier for a few months now, but it's never caused any issues and eventually I'd like to upgrade to integrate a review plugin too.

BioGenesis Laboratory
United States
4 months using the app
Smile.io replied October 18, 2024

Thanks so much for taking the time to leave this lovely review! We really appreciate it 🙏

- Smile Team ✨

October 31, 2024

So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.

Nellie's
Canada
3 months using the app
Smile.io replied November 2, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

August 11, 2024

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

42shops
China
4 months using the app
Smile.io replied August 13, 2024

Thank you for your review! We are happy to hear that you're enjoying the app, reach out if you have any other questions!

October 10, 2024

These guys are great and really want to help you get your program off the ground. They Very patiently answer questions.

Dolby Drums
United States
3 months using the app
Smile.io replied October 12, 2024

We are so happy to hear you found both the product and service to be great - we look forward to supporting you in the future :)

November 7, 2024

Good support, thorough rewards program. Easy app blocks to add rewards features to site.

Fletch
United States
Over 1 year using the app
Smile.io replied November 9, 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

October 1, 2024

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

The Little Catholic
United States
Over 2 years using the app
Smile.io replied October 3, 2024

Thanks for taking the time to rate us 5 stars!

Smile Team✨

August 7, 2024

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

MuckbootUK
United Kingdom
About 2 years using the app
Smile.io replied August 9, 2024

We are so glad to hear your experience has been smooth - thats what we aim for! We also think Jade is pretty great :)