Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable loyalty program features. It's praised for boosting customer retention and referrals, and its smooth integration with apps like Klaviyo. The support team, including Joana and David, is highly regarded for their prompt and efficient service. The app is also noted for its compatibility with Shopify POS orders and its role in increasing conversions. However, some merchants suggest more affordable pricing and additional features like points on receipts. The app's ability to offer bonus points and free gifts is seen as a competitive advantage.

January 26, 2023

We just started using the Smile Loyalty and Rewards program and are about to launch, and loving it so far! Easy to use, and the customer support has been great. We are actually "starting over" and even that is easy, and we appreciate the help and feedback from the team so far. Thanks Smile!

Brijjit Medical
United States
3 months using the app
Smile.io replied January 27, 2023

We're grateful for your kind words, and absolutely thrilled to know we've provided consistently great support! 💛

March 28, 2023

Awesome help from the Help Center people.
A little limited on the Starter Plan (paid), but ok for basic needs.

4 days using the app
Smile.io replied March 28, 2023

Thanks so much for taking the time to leave a review! It was a pleasure helping today :) -Jade & The Smile Team

November 2, 2022

I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login).
All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.

Welham & Co
Over 1 year using the app
Smile.io replied November 2, 2022

***UPDATE 07/2023:
Thank you for your patience, I'm happy to let you know we have been able to add you to the beta group for this feature. We have been trying to contact you to confirm and see how else we can ensure your program is working optimally and we look forward to connecting with you soon. ***

Thank you for taking the time to leave us a review. We really appreciate your feedback.

I truly understand the frustration these issues caused. I'm going to carefully look into the problems you highlighted and reach out privately to try and resolve these concerns.

Customer service is incredibly important to us and we always try and offer the best advice and support that we possibly can. Some things are outside our control but we will always try and offer workarounds and solutions. We will never refuse to offer a feature if it is available and we are currently looking at ways to offer the visibility option to you we are just waiting to see how we can add you to the control group.

Again, thank you for your review and I look forward to connecting with you to resolve these issues.

David Wyatt
Merchant Experience Manager

December 15, 2022

The programs are easy to set up and work really well! The customer service has been outstanding each time I have needed to reach out! I love that I can manually add points too!

One Spot Pins
United States
10 months using the app
Smile.io replied December 16, 2022

We're super glad to know you're happy with both the program and our support, and we thank you for your kind words!
- The Smile Team :)

August 17, 2023

Simple to set up and very good customer service! I had several questions about what my customers would see and the customer service rep really helped me out and answered all my questions!

Malaizo Beauty
United States
About 1 month using the app
Smile.io replied August 18, 2023

Thank you for taking the time to leave this lovely review 💛 I'm so happy to hear that I was able to help out with your questions — it was a pleasure chatting with you!

Please don't hesitate to reach out if you ever need more assistance 🤩

Lisa - Smile Team✨

January 21, 2023

Great app so far. All seems to be working well for my customers and it's very easy to use. Customer support is amazing. I've had to reach out a couple of times and they really do go above and beyond to help as much as they can. Highly recommend!

About 2 months using the app
Smile.io replied January 21, 2023

Thank you so much for your kind review. We really appreciate it! 💖

July 27, 2023

Just launched Smile for our Shopify store. After reading the reviews, quite keen on exploring the app. We had a few questions before we got started on the plan & it was very patiently handled by Jade. He took the time to carefully evaluate & incorporate all of our questions.

DrugSmart Pharmacy
2 days using the app
Smile.io replied July 28, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

November 30, 2022

Happy with all the features that come with the free option. Overall great app so far - their customer service is fairly quick and effective!

4 months using the app
Smile.io replied December 1, 2022

We’re so grateful for your 5-star review! We strive to offer the best experience possible, and your review tells us that we’re on the right path! 🤗

Edited May 10, 2023

I've used the customer support team a few times and they have been so helpful at answering my questions. They are quick to respond and very pleasant. I love this rewards system. It's easy to understand and set up. It's also easy to have customers redeem the points within the Shopify POS. I definitely recommend this rewards system.

The Sweet Pea Shop
4 months using the app
Smile.io replied January 17, 2023

Thank you so much for leaving a review! It was wonderful assisting you today. Super glad I was able to help! :)- Jade <3

June 23, 2023

Very easy to set up the account. this makes a lot of people want to come back to your store. I highly recommend them

Shemesh customs
United States
15 days using the app
Smile.io replied June 23, 2023

Thank you so much for your kind review 💖 Please don't hesitate to reach out if we can help with anything else!