Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

April 3, 2024

Great support as always, thanks Andreandana!

Quan Shui Wet Market
Singapore
Over 3 years using the app
Smile.io replied April 4, 2024

Thanks for the kind words, we'll make sure Andreandana sees them!

Take care!

Yours in Loyalty,

✨ The Smile Support Team ✨

February 14, 2024

It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.

Barlow and Browning
United States
10 months using the app
Smile.io replied February 15, 2024

Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈

Let us know if there is ever anything else we can help you with 😊

Smile Team✨

December 20, 2023

Been using Smile for years and never had an issue. The reward program works faultlessly, their pricing could be a little friendlier though as they hold back features unless you want to pay a lot more. 9/10

Stretch It Body Jewellery
United Kingdom
Over 6 years using the app
Smile.io replied January 6, 2024

Thanks for taking the time to leave a review - it helps us make Smile better!

January 17, 2024

Great app, more importantly, great suppot. We had a bug that caused the launcher to not show up properly, the team was amazing in resolving the issue :)

Sniff & Bark
Canada
Almost 4 years using the app
Smile.io replied January 18, 2024

Thanks for your kind words! I'm really glad we were able to help :)

- Angie, Smile Team

March 26, 2024

Very fast and helpful support

Appointed
United States
Over 5 years using the app
Smile.io replied March 28, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

January 17, 2024

Great communication and feedback from Lisa on figuring out this new system :)

Really appreciate it!

Progressive Nutracare
United States
Almost 2 years using the app
Smile.io replied January 18, 2024

Thank you so much for taking the time to leave this review 💛 We are happy Lisa was able to help :)

-The Smile Team✨

April 6, 2024

Straight forward user interface and responsive, friendly customer service

Whimsigirl
Malaysia
About 4 years using the app
March 14, 2024

I love this app! Very user friendly and their customer service is amazing

Curated By Phoenix
United States
3 months using the app
Smile.io replied March 16, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

February 1, 2024

Customer support staff (Lisa in particular) is super helpful in answering all of our questions quickly. We appreciate that very much.

Trévo LLC
United States
10 months using the app
Smile.io replied February 3, 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 6, 2024

The app works well and the support team is very helpful and accommodating!

Emme Diane
United States
About 3 years using the app
Smile.io replied March 8, 2024

Thank you for your kind review!