Smile: Loyalty & Rewards , 5,270 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and customizable loyalty program features. It's praised for boosting customer retention and referrals, and its smooth integration with apps like Klaviyo. The support team, including Joana and David, is highly regarded for their prompt and efficient service. The app is also noted for its compatibility with Shopify POS orders and its role in increasing conversions. However, some merchants suggest more affordable pricing and additional features like points on receipts. The app's ability to offer bonus points and free gifts is seen as a competitive advantage.
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Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers
Thank you so much for your review 🤩 We really appreciate your kind words!
Please don't hesitate to reach out if there is anything else we can help you with 😁
✨ The Smile Team
Very easy to set up the account. this makes a lot of people want to come back to your store. I highly recommend them
Thank you so much for your kind review 💖 Please don't hesitate to reach out if we can help with anything else!
Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.
Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨
Jade was so helpful! We were having issues importing codes and she was brilliant and sorted it all out for us. Honestly, it is rare to actually speak to someone on a live chat who can assist as easily as Jade did.
She is a real credit to Smile and we hope to speak to her again in the future if we need help!
Thank you Jade! You deserve a HUGE pay rise! :)
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
easy to configure, I had some questions that the customer service staff answered me in an excellent way, Lisa even made me a video to explain a configuration to me. Let us now await the results of the campaign. good job guys.
www.octante.mx
Thank you so much for this lovely review! It was a pleasure chatting with you today and I'm so glad to hear you're loving Smile 💪✨
- Lisa & the Smile Team 💛
Loved how quickly and wonderfully I got the support!
Still have to use the app for a long time review, until then- Peace!
Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team
Just installed Smile and my customers in the store are already loving the program.
I had a few issues with getting the App installed on the POS terminal and worked with Nicole Miles who showed so much patience in working through the issue with me and helped me resolve the Setup issue to my great satisfaction. Great customer service Nicole!
It was great chatting with you today, and I'm so glad that we could get you all set up on your POS. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything else!
💛 Nicole & the Smile team
Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.
Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with.
Cheers
David
Jade was super helpful and friendly in helping us figure out some plan settings so that we can make sure our customers are best cared for. Thanks Jade!
Thank you for taking the time to leave a review, super happy I could assist today ❤️ - Jade & The Smile Team <3
While I don't think we've spent enough time trying to maximize the benefits of this app, it appears that a good number of our customers are using it to their benefit - and hopefully to ours! Excellent customer service from the support team.
Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏