Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable loyalty program features. It's praised for boosting customer retention and referrals, and its smooth integration with apps like Klaviyo. The support team, including Joana and David, is highly regarded for their prompt and efficient service. The app is also noted for its compatibility with Shopify POS orders and its role in increasing conversions. However, some merchants suggest more affordable pricing and additional features like points on receipts. The app's ability to offer bonus points and free gifts is seen as a competitive advantage.

July 11, 2023

Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers

Chris's Ice Cream
Canada
About 2 years using the app
Smile.io replied July 13, 2023

Thank you so much for your review 🤩 We really appreciate your kind words!

Please don't hesitate to reach out if there is anything else we can help you with 😁

✨ The Smile Team

June 23, 2023

Very easy to set up the account. this makes a lot of people want to come back to your store. I highly recommend them

Shemesh customs
United States
15 days using the app
Smile.io replied June 23, 2023

Thank you so much for your kind review 💖 Please don't hesitate to reach out if we can help with anything else!

December 22, 2022

Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.

Tentsile
United Kingdom
Over 2 years using the app
Smile.io replied December 22, 2022

Thank you so much for the review! 🙏 We take pride in our customer service, if there’s anything else we can do, please let us know! Happy holidays! ✨

September 27, 2023

Jade was so helpful! We were having issues importing codes and she was brilliant and sorted it all out for us. Honestly, it is rare to actually speak to someone on a live chat who can assist as easily as Jade did.
She is a real credit to Smile and we hope to speak to her again in the future if we need help!
Thank you Jade! You deserve a HUGE pay rise! :)

Bee Equipment
United Kingdom
Smile.io replied September 28, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

February 21, 2023

easy to configure, I had some questions that the customer service staff answered me in an excellent way, Lisa even made me a video to explain a configuration to me. Let us now await the results of the campaign. good job guys.
www.octante.mx

Octante
Mexico
2 days using the app
Smile.io replied February 22, 2023

Thank you so much for this lovely review! It was a pleasure chatting with you today and I'm so glad to hear you're loving Smile 💪✨

- Lisa & the Smile Team 💛

July 18, 2023

Loved how quickly and wonderfully I got the support!
Still have to use the app for a long time review, until then- Peace!

Zoe India
India
3 days using the app
Smile.io replied July 19, 2023

Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team

December 13, 2022

Just installed Smile and my customers in the store are already loving the program.
I had a few issues with getting the App installed on the POS terminal and worked with Nicole Miles who showed so much patience in working through the issue with me and helped me resolve the Setup issue to my great satisfaction. Great customer service Nicole!

This Is It Hair World
United States
5 days using the app
Smile.io replied December 13, 2022

It was great chatting with you today, and I'm so glad that we could get you all set up on your POS. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything else!

💛 Nicole & the Smile team

July 6, 2023

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Big Jeff Online Inc
United States
Over 2 years using the app
Smile.io replied July 6, 2023

Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with.

Cheers

David

April 19, 2023

Jade was super helpful and friendly in helping us figure out some plan settings so that we can make sure our customers are best cared for. Thanks Jade!

August Cloth
United States
Over 2 years using the app
Smile.io replied April 19, 2023

Thank you for taking the time to leave a review, super happy I could assist today ❤️ - Jade & The Smile Team <3

November 30, 2022

While I don't think we've spent enough time trying to maximize the benefits of this app, it appears that a good number of our customers are using it to their benefit - and hopefully to ours! Excellent customer service from the support team.

Heather's Choice
United States
About 3 years using the app
Smile.io replied December 1, 2022

Thanks for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏