Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,537)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.
Refine
-
By rating
The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Our store no longer needed this functionality, but the customer service was prompt and helpful
I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution.
Thank you very much!!
(I still think there should be another tier between the $49.99/mo and $200/mo option)
Thanks so much for taking the time to leave a review!
- Smile Team ✨
I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Lynn got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. I solved the problem quickly according to her guidance. I like her professionalism.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩
I love the app so far and also love that there is live help when I have questions.
Thanks so much for taking the time to rate us 5 stars! 🤩
Shelby was extremely helpful and followed up with me several times to make sure I had all my questions answered. Excellent customer service!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏
Yours in Loyalty,
✨ The Smile Support team ✨
There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Customer service is very responsive and helpful they were able to help me set up our rewards program.
We are so happy to hear you had assistance getting your program set up. We are looking forward to watching it thrive!
a good app for your store's customer retention
Thank you for your review! We appreciate you taking the time to leave it.
Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users.
Previous review:
I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
I'm glad we could work on a solution that makes sense for your business. Don't hesitate to reach out if you have any further questions. We're always here when you need us!
Smile Team ✨