Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,641)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

January 21, 2025

Andrea has helping me with the app. love the features of the app so far.

Country Beautie
Australia
About 1 month using the app
Smile.io replied January 23, 2025

We are happy to hear Andrea was able to assist you with using the app - enjoy the features!

November 7, 2024

Great app with a good range of options to reward customers for their loyalty. Super helpful customer support, Joana spent time working through different options that might work for me both now and in the future for the type of rewards I would like to offer.

Hue & Harmony
United Kingdom
3 months using the app
Smile.io replied November 8, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🤩

February 13, 2025

Great customer service!

HH Science
United States
Almost 3 years using the app
Smile.io replied February 15, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

November 11, 2024

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

TacTree
United Kingdom
6 months using the app
October 29, 2024

Excellent documentation, easy to set up and customize. Support is responsive and helpful. New features released fairly often. Much more affordable than some of their competitors for more features. Easily integrates with most major marketing and reviews software.

Outdoorplay
United States
6 months using the app
Smile.io replied October 31, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 11, 2025

Great, fast customer service!

Beauty by Tova Nussbaum
United States
7 months using the app
Smile.io replied February 13, 2025

Thank you for taking the time to leave this review. We are glad your issue was resolved promptly!

Edited December 17, 2024

Easy to set up and use.

Customer service is amazing!

Goldmania New York
United States
Over 1 year using the app
Smile.io replied December 1, 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

November 21, 2024

This app is an easy to use way to drive further sales. The customer assistance is amazing!

Blink Tea
Canada
About 2 years using the app
Smile.io replied November 22, 2024

We smiled reading this review! Thank you so much :)

November 5, 2024

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if ...

MALA Home Fragrance
United Kingdom
6 months using the app
December 5, 2024

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.

Meder Beauty Europe
Latvia
10 months using the app
Smile.io replied December 6, 2024

We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)