Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

February 16, 2024

The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.

Baby's Only
United States
About 1 month using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 5, 2024

Excellent app with great support.

Naturopath Herbals
Australia
Over 2 years using the app
Smile.io replied March 8, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 3, 2024

customer service is 10/10!
Today I reached out and received a very quick and helpful reply from Lisa!
Thank you so much

Candy Funhouse CA
Canada
Over 6 years using the app
Smile.io replied January 4, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had such a great experience with Lisa 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

February 3, 2024

She helped with information about the app.

ARB Blanks
United States
Over 1 year using the app
Smile.io replied February 6, 2024

Thanks so much for taking the time to leave a review! Don't hesitate to reach out if you have any questions. We're always here when you need us 🙌

- Smile Team ✨

February 29, 2024

I would definitely recommend this app to anyone running a business online. I love rewards points and referral incentives, personally, so I know my customers appreciate it as well. It's such a great way to build your business and give back. The app is super simple to navigate and makes it easy to customize your settings.

Diva Loca Life Boutique
United States
About 16 hours using the app
Smile.io replied March 2, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

February 6, 2024

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.

RoasterCup
Luxembourg
About 2 months using the app
Smile.io replied February 7, 2024

Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶

- Smile Team✨

April 1, 2024

very nice app, easy to use, and great customer service. I definitely recommend it!

B.Different Clothing
Sweden
19 days using the app
Smile.io replied April 2, 2024

Thanks so much for the kind words about our app and support team. Your recommendation means a lot 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

January 19, 2024

Very useful app, a great way to distinguish yourself from competitors and to increase recurring sales. Quick and useful customer support as well. Thanks!

Bricking Awesome
Belgium
3 months using the app
Smile.io replied January 21, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

January 15, 2024

The Smile support team is excellent! Lynn was incredibly helpful and always responded promptly to my questions. Thank you!

Phiten
United States
About 3 years using the app
Smile.io replied January 17, 2024

Thanks so much for taking the time to leave us a review! We're so glad to hear that you found Lynn to be as incredible as we know her to be :)

Yours in Loyalty,

The Smile Support Team

March 24, 2024

Karen was very helpful, and the app has been great so far.

Urban Grailed
United States
About 2 months using the app
Smile.io replied March 25, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Karen 🤩

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨