Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,641)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

November 21, 2024

This app is an easy to use way to drive further sales. The customer assistance is amazing!

Blink Tea
Canada
About 2 years using the app
Smile.io replied November 22, 2024

We smiled reading this review! Thank you so much :)

February 27, 2025

the app is amazing and the service is amazing. I thought that building a loyalty program for my business was gonna be sooo complicated. I was soo happy to find out that Smile exists

PÜRE
Canada
4 days using the app
Smile.io replied February 28, 2025

We are so happy you find the app and service amazing! Thank you for taking the time to leave this lovely review :)

February 19, 2025

great customer service

Vibe Jewelry
United States
About 2 years using the app
Smile.io replied February 21, 2025

We really appreciate your review - thanks!

February 25, 2025

Great Customer Service!

Janado | The Smarter New
Germany
Almost 2 years using the app
Smile.io replied February 26, 2025

Thanks so much for taking the time to leave this review - we are happy to hear our team were able to support you!

February 27, 2025

Good response on customer service and the app is easy to use.

GRMS, gourmetcoffees.com
United States
About 2 months using the app
Smile.io replied February 28, 2025

Thank you for taking the time to leave this review! We are happy to hear you find the app easy to use.

February 20, 2025

Very good support from Lisa.
Prompt to reply and solved the issue quickly.

Sow & Arrow
United Kingdom
29 days using the app
Smile.io replied February 22, 2025

Thank you so much for taking the time to leave this review 💖

November 1, 2024

Amazing experience with a very thorough onboarding. We've been Smile customers previously with another store but we are still amazed by the level of service offered by Joana, Jade, Andreana, Angie, Maggie and Lisa. All amazing and the perfect ambassadors for an outstanding review platform. Thank you for all your support team.

Blondies Bakes
United Kingdom
4 months using the app
Smile.io replied November 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 20, 2025

Lisa was very helpful and effecient. Many thanks

Kedar Health
Ghana
Over 1 year using the app
Smile.io replied February 25, 2025

Thank you for your review and feedback. I've reached out via email to address this with you.

December 4, 2024

Was able to resolve the issue immediately

Bums and Roses
United States
Over 3 years using the app
Smile.io replied December 6, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

January 22, 2025

I wanted to test it out, but it was a little more complex than my website required, so I uninstalled it (within minutes), not knowing I had already been charged. I contacted the team, who explained that while the charges are non-refundable, they'd make a one-time exception for me. As a small business owner, every penny counts, so I appreciate this.

TallGirlSlay
United States
About 4 hours using the app
Smile.io replied January 25, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖