Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,593)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through effective rewards and loyalty programs. It features loyalty programs, rewards, referrals, and customization options, enhancing the shopping experience and encouraging repeat business. Merchants appreciate its reliability and the responsive, helpful customer support team that offers personalized assistance.

November 11, 2024

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally.

The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!

ourCommonplace
Norway
About 3 years using the app
Smile.io replied November 12, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)))

November 13, 2024

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Sandra Velandia
United States
Almost 4 years using the app
Smile.io replied November 15, 2024

Thanks for leaving a review! We agree that Ezra is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 4, 2024

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement.
Smile's customer support has always been responsive, helpful, and friendly - nothing short of outstanding! We highly recommend the Smile app for your customer loyalty needs!

Day Designer
United States
Over 1 year using the app
Smile.io replied December 6, 2024

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

November 29, 2024

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

RAVE Coffee
United Kingdom
Over 4 years using the app
Smile.io replied November 30, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩

December 3, 2024

Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step.

Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and professionalism. Definitely a great experience!

Thanks again, Ezra!

Pacific First Aid
Canada
6 months using the app
Smile.io replied December 4, 2024

Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 5, 2024

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!

The Oil Bar
United States
Over 5 years using the app
Smile.io replied December 7, 2024

So glad Shelby was able to assist you and thank you for your lovely review! :)))

September 11, 2024

Excellent customer service for an issue that I had with a Shopify update that moved things around on me! Got it all worked out quickly! Thank you!

be blends
United States
Over 6 years using the app
Smile.io replied September 12, 2024

Thank you so much for taking the time to write this 5-star review! We really appreciate it. 💖

Shelby - Smile Team ✨

October 28, 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Flying Tomato
United States
Over 2 years using the app
Smile.io replied October 30, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

November 22, 2024

We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!

BARNER
Spain
8 months using the app
Smile.io replied November 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Shelby 🤩

Edited November 28, 2024

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

Basis Clinic
Canada
7 months using the app
Smile.io replied November 16, 2024

Thank you for taking the time to leave us a 5-star review! 🤩