Smile: Loyalty Program Rewards
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Reviews (4,134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and retention through its rewards program. They praise its user-friendly interface, customizable features, and smooth integration with Shopify and other platforms like Klaviyo and Loox. The app is noted for its reliability and seamless operation. Customer support is also commended for being responsive and providing personalized assistance, enhancing the overall user experience.
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The customer service at Smile is unbelievable. They are there to help and assist. They helped me get our loyalty program up and running, offering suggestions on how to get customers back for the second purchase and on their way to becoming a loyal customer.
Thank you for sharing here with our team! We're always committed to learning where and how we can craft a 5 star experience for everyone we deal with.
We've reached directly and hope to hear from you!
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program.
❤️ Smile.io Team
I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!
Thank you so much for your thoughtful review! We're thrilled to hear how valuable the program has been for your business and that the customer engagement and ROI have really shown through. We're also so glad you've had a great experience with our support team — we truly appreciate your feedback! 😊
— Smile.io Team ✨
Smile.io has been an excellent platform to work with. The tools are intuitive, reliable, and easy to customize, making it simple to build and manage a loyalty program that genuinely engages customers. Everything is clearly laid out, and the platform integrates smoothly with existing systems, which saves a lot of time and effort.
What really sets Smile.io apart, though, is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping you succeed. Every interaction feels thoughtful and solution-oriented, with quick turnaround times and clear guidance.
Overall, Smile.io delivers both a powerful platform and outstanding customer support—I’d highly recommend it to any business looking to strengthen customer loyalty.
Thank you so much for your thoughtful review! We’re glad to hear that Smile has been easy to use, integrate, and customize — and we truly appreciate your kind words about our support team. Your recommendation means a lot to us! 😊
— Smile.io Team ✨
Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store.
What truly stood out was the outstanding customer support from Erin.
Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free.
Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.
Thank you for your review and feedback — we really appreciate it and we think Erin is amazing too 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊
— Smile.io Team ✨
Customer service was very quick to respond to my concern and took care of my issue right away. Communication was great.
Thank you so much for your kind words! We're so glad to hear that our team was able to respond quickly and resolve your issue right away. It’s great to know the communication was helpful as well — we truly appreciate you sharing your experience! 😊
- Smile.io Team ✨
I had a great support experience from Shelby. I asked her about a function which I was surprised did not exist. She offered to submit it to the developers. I thought that would be the last time I heard from her. Was very surprised to receive an email from her within a week stating that there was now a solution. Great service!
Thank you for taking the time to leave this review! I was happy to assist and please let us know if you have any questions in future.
- Shelby with the Smile.io Team ✨
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉
We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her.
Wishing you great success with your new program — we’re always here if you need anything!
The Smile Team ✨
Lisa was a huge help. Been a customer for 4 years. Highly recommend this app for rewards!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨