Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

January 13, 2025

Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!

SALTOPIA Infused Sea Salts
United States
9 months using the app
Smile.io replied January 15, 2025

Thank you for this lovely review. Our customer service team aims to please and we are so glad you found this too! We'll be here to help with any questions :)

February 20, 2025

We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. ...

Spa Order
United States
8 months using the app
Smile.io replied February 22, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

February 13, 2025

Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.

Harmonic Arts
Canada
Over 3 years using the app
Smile.io replied February 15, 2025

We really appreciate your review - thanks!

Edited February 17, 2025

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

Ex-Import USA, Inc.
United States
Over 1 year using the app
Smile.io replied February 20, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help. ☺️

Smile Team ✨

January 28, 2025

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Bath Sorbet
United States
Over 5 years using the app
Smile.io replied January 30, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

February 3, 2025

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

Een Kleine Wereld
Netherlands
Over 1 year using the app
Smile.io replied February 5, 2025

Thank you for leaving this lovely review! We are so glad you find the app easy to use and it makes your customers smile!

January 3, 2025

utstanding Support and Customer Engagement

We’ve been using the platform for a while now, and it has been incredibly helpful in engaging more with our customers and showing them the appreciation they deserve. The ability to connect with our customers more meaningfully has made a significant impact on our overall customer relationship.

Recently, we had a concern regarding bulk points editing, and ...

Spots Garahe
Canada
6 months using the app
Smile.io replied January 5, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 12, 2025

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

Peper Harow
United Kingdom
Over 2 years using the app
Smile.io replied February 14, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

January 9, 2025

Just started using the app-- but customer service has been awesome! They immediately replied to my questions and walked me through what I needed to do to make the app work for my shop.

BananaBug Designs
United States
Over 1 year using the app
Smile.io replied January 11, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

January 20, 2025

Happy with Smile's customer service. They always come back to me quickly and offer a good solution.

Nibbed Cacao
Ireland
Over 1 year using the app
Smile.io replied January 22, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨