Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,612)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its customizable loyalty programs, including points, referrals, and VIP tiers. They praise its user-friendly interface, seamless Shopify integration, and reliable performance. The support team is also commended for their quick and effective responses, making it a valuable tool for enhancing customer loyalty and streamlining business operations.

February 18, 2025

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

Pink Pigeon Boutique
United States
Almost 4 years using the app
January 30, 2025

Jade from customer service was so kind and prompt with a response. She not only saved me time but frustration as well. She is a keeper!!!!

Pure Placid Store
United States
Over 5 years using the app
Smile.io replied February 1, 2025

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

February 11, 2025

Lisa was super helpful and very friendly. She was able to send screenshots and we figured out the issue and resolved it quickly!

Alchemy & Aura
United States
Almost 3 years using the app
Smile.io replied February 13, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

February 18, 2025

I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :)

Annie & Flora
Canada
About 2 years using the app
Smile.io replied February 21, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

February 11, 2025

Good app makes it easy to reward customers. Customer service is especially helpful and very responsive. Thanks to Cole for his help with my questions!

Reboot Eco
United States
Over 2 years using the app
Smile.io replied February 20, 2025

Thank you for your 5-star review! We are always happy to help!

Smile Team ✨

February 14, 2025

Shelby was wonderful. Prompt, professional, and made sure to follow up to see if I had any further questions. Thank you!

Kono & Co.
United States
About 3 years using the app
Smile.io replied February 15, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited January 30, 2025

Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.

Tennis Giant
Canada
Over 5 years using the app
Smile.io replied January 27, 2025

Thank you for your review - we really appreciate you taking the time to leave it!

February 11, 2025

The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
...

Savile Row Company
United Kingdom
8 months using the app
January 15, 2025

Contacted support for help on how to export the data. Andreandana is really helpful, guide me by video. thankyou so much.

Eskayvie
Malaysia
About 4 years using the app
Smile.io replied January 18, 2025

Thanks for leaving a review! We agree that Andreandana is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 21, 2025

Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.

West Coast Mint
United States
11 months using the app
Smile.io replied January 23, 2025

Thank you for leaving this lovely review! We love that you're enjoying creating a custom and on brand loyalty program for your customers :)