Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,489)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

August 12, 2024

Great app and support. A special mention to Jade as well who is extremely helpful!

LUXE TONES
United Kingdom
Over 2 years using the app
Smile.io replied August 15, 2024

Thank you for this lovely review - we think Jade is great too! :)

August 8, 2024

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Le Papier Fou
Spain
9 months using the app
Smile.io replied August 9, 2024

Thanks for your review! We are happy to hear Lynn was able to provide great service :)

July 31, 2024

We received a professional supported through Hannah. Nothing to complain.

Doonails
Cyprus
Over 3 years using the app
Smile.io replied August 2, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

August 25, 2024

Very good plug-in, the service attitude is also pretty good, worth trying

Tribesigns
United States
About 2 years using the app
Smile.io replied August 28, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

The Smile Team✨

September 19, 2024

Very happy with the support! They go above and beyond and are very responsive.

Capitalkidz
United States
Over 5 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

July 3, 2024

Its a Must Have app for our store. The best this is that it engages the customer to buy again from us and not hopping on other websites.
They get motivated for buying more by the rewards they are getting by this app. I truly recommend this app. it is a win win situation for both sides. It really puts a smile on both customers and sellers as well!

Wine Chateau
United States
Over 7 years using the app
Smile.io replied July 6, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

July 19, 2024

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great.
The support staff - even better! Thanks Lynn

Vach Cittoni
Canada
8 months using the app
Smile.io replied July 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

July 5, 2024

I love that the development team is always working on improving the app. And I just gotta say, the recent support I got from Lynn on an issue that was confusing me was ABSOLUTELY stellar. She went above and beyond, and helped me with a custom code that she didn't have to do.
Lynn is definitely the reason why I am now a Smile.io customer for life. (At least as long as they are smart enough to keep her around!)
Thanks Lynn, and the whole Smile team, for real, human service, and being a company that cares.

ChromaLabel
United States
Over 1 year using the app
Smile.io replied July 23, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

August 6, 2024

I had an issue and they were quick to respond to my chat and fix it!

ULAH
United States
About 2 years using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

September 3, 2024

Excellent support and fast response time

VMI Sports
United States
About 2 years using the app
Smile.io replied September 5, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨