Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,537)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

July 16, 2024

We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.

DoggieLawn
United States
Almost 3 years using the app
Smile.io replied July 18, 2024

Thank you for this lovely review! We are so happy to hear you've found the platform to have ample customization options and our support were quick to help with your questions!

September 8, 2024

Give Karen a raise! Super efficient and helpful service ♥️

& Again
New Zealand
Over 3 years using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this wonderful review 💖
It was a pleasure assisting you!

Karen - Smile Team✨

September 25, 2024

Jonna is great. Solved my problem quickly. Great app Great Jonna

Matein
United States
Almost 2 years using the app
Smile.io replied September 27, 2024

Thanks for taking the time to leave this lovely review! So glad Joana was quick to solve the issue. Please do not hesitate to get back to us with any questions🙂

Lynn - Smile Team✨

October 15, 2024

App is really in depth and the support team are incredibly helpful. Highly recommended.

Powerlete
United Kingdom
Over 2 years using the app
Smile.io replied October 16, 2024

Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

October 26, 2024

Smile's customer service is great. We hope to offer varied points-to-discount redemption options for each VIP tier in the future, allowing each tier a different maximum discount achievable through points.

JALIZA
United States
4 days using the app
Smile.io replied October 28, 2024

Thank you for your review and your insightful feedback about our features! We hope you enjoy using our app :)

August 22, 2024

Lisa was great. Her communications were clear and helpful - including step-by-step screen shots and suggested text when I needed it. Thank you!

Perennial Refill Hub
United States
About 1 month using the app
Smile.io replied August 23, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

September 10, 2024

Hannah was very helpful!. Smile is very convenient in helping me to manage loyalty for my customers. easy to use and the customer support team is very prompt and knowledgable!

Vervazi
United States
2 months using the app
Smile.io replied September 13, 2024

Thank you so much for your review! We are so glad to hear you found Smile easy to use, we look forward to watching your loyalty program grow :)

August 23, 2024

Very helpful advise from Shelby! easy to navigate and clear information.

Ediit
United Kingdom
6 months using the app
Smile.io replied August 26, 2024

Thank you for the 5-star review! I'm happy that I could help. 🙂

Shelby - Smile Team ✨

September 26, 2024

We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!

Newtrino International
Portugal
4 days using the app
Smile.io replied September 29, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

August 29, 2024

Easy to use and the customer service is very helpful and fast at answering my questions

Sukar
United States
About 2 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨