Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,641)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

December 11, 2024

I really appreciate Joana's help!! I am excited to start this program on my store and feel relieved that support was able to help me so quickly!!!

Affirm The Word Literary
United States
21 days using the app
Smile.io replied December 13, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

Edited January 8, 2025

Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points. The otter fist pump clinched it

Bond St Wines
United States
6 months using the app
Smile.io replied November 30, 2024

Thanks so much for taking the time to rate us 5 stars! 🤩

October 28, 2024

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

Flying Tomato
United States
Over 2 years using the app
Smile.io replied October 30, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

January 21, 2025

Unacceptable Customer Service and Unfair Subscription Policy

I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service.

What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing ...

Shabella
United States
8 days using the app
Smile.io replied January 23, 2025

Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!

November 14, 2024

Jade in the customer support team was super helpful with a query my customer had, and explained clearly what the resolve was. Thanks v much!

Redchurch Brewery
United Kingdom
About 4 years using the app
Smile.io replied November 16, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

- Smile Team ✨

January 28, 2025

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.

DogStoreOnline LLC
United States
6 days using the app
Smile.io replied January 30, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

January 15, 2025

Excellent customer service. Shelby is always very helpful.

lovingthyselfrocks
United States
2 months using the app
Smile.io replied January 18, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

November 12, 2024

We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.

G.M. COLLIN® Skincare | Official Site
United States
Almost 2 years using the app
Smile.io replied November 14, 2024

Thank you so much for the 5-star rating 💖

If you need any help, please do not hesitate to reach out.

Smile Team ✨

November 21, 2024

Thank you so much for all your help!

Nolaskinsentials
United States
About 7 years using the app
Smile.io replied November 23, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

November 22, 2024

Great solution for loyalty program. Easy to set up and easy to use. Joana was quick to solve my issue at hand. Thank you!

Feel Beautiful
Singapore
6 months using the app
Smile.io replied November 23, 2024

Thank you for the 5 star review!

Smile Team ✨