Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,634)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and increasing order values through its loyalty and rewards programs. They praise its user-friendly interface and customizable features that integrate seamlessly with Shopify POS. The customer support is noted for its responsiveness and effectiveness, making setup straightforward. Merchants appreciate the app's robust functionality and exceptional service, noting significant satisfaction with its long-term performance.

November 17, 2024

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

BAIE Wines
Australia
Over 4 years using the app
Smile.io replied November 20, 2024

Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!

November 26, 2024

Just had great support from Joana. Many thanks. 5* service

Olivebox
United Kingdom
Almost 8 years using the app
Smile.io replied November 28, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

December 23, 2024

That's what I am looking for! I had a problem about integration, Customer service solved it immediately. Thanks for everything

Beauty Care Bag
United States
5 months using the app
Smile.io replied January 4, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

Edited January 31, 2025

A winner for customer service alone!

The functionality is all there, whats not to like!

Psychi
United Kingdom
Over 4 years using the app
Smile.io replied January 30, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited November 28, 2024

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

Basis Clinic
Canada
7 months using the app
Smile.io replied November 16, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

November 18, 2024

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations.

Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.

Oyin Handmade
United States
6 months using the app
Smile.io replied November 20, 2024

Thanks for leaving a review! We agree that Lynn (!!!) is indeed excellent 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 12, 2024

So far so good, we are new to SMILE but are looking forward to what it can deliver for us. Shelby in Live Chat at Smile has provided all the information and tools needed to get us off the ground. Thank you.

EMBOS
United Kingdom
About 1 month using the app
Smile.io replied December 14, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

January 11, 2025

Very helpful customer service when i had a billing enquiry

Silverback Gymwear
United Kingdom
Almost 3 years using the app
Smile.io replied January 13, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

December 5, 2024

quick, friendly response and helpful and relevant content to guide me through troubleshooting. Thank you, Lisa!

Poplinen
United States
Almost 2 years using the app
Smile.io replied December 7, 2024

We smiled reading this review! Thank you so much :)))

February 20, 2025

App (also in the free version) is great! You get more or less really great value for nno money at all - hard to find in other apps on the store. Also support team is more than helpfull and has a great feeling for customers and their special needs (especially for small businesses)!
I can totaly recoomend the app the the support team! Love it!

Ginmacher - Münchner Dry Gin
Germany
3 days using the app
Smile.io replied February 22, 2025

We smiled reading this review! Thank you so much :)))