Reviews (6,090)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

June 3, 2024

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

Fortune Cookie Soap
United States
Almost 8 years using the app
Smile.io replied June 5, 2024

Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team, especially !Lisa! to be helpful. That's what we're here for 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

June 10, 2024

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Puree Juice Bar
United States
Over 7 years using the app
Smile.io replied June 12, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

June 7, 2024

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Wildflowers
United States
About 6 years using the app
Smile.io replied June 10, 2024

Thank you for your review, we are so glad Lisa was friendly and helpful :)

June 5, 2024

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
United States
Over 5 years using the app
Smile.io replied June 7, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

June 6, 2024

Absolutely awesome service

Cassine
Bermuda
Over 5 years using the app
Smile.io replied June 7, 2024

💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.

June 11, 2024

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
United States
Over 4 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

May 13, 2024

We are revamping our program and everyone here has been very helpful on how to achieve the best results. I am a visual learner and they send videos that make it so easy to understand.Thank you!

Preppy Pineapple Boutique
United States
About 6 years using the app
Smile.io replied May 15, 2024

We are so glad to hear the videos helped! We look forward to watching your program thrive :)

June 10, 2024

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

GINLEE Studio
Singapore
Over 4 years using the app
Smile.io replied June 12, 2024

Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)

May 29, 2024

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
Australia
Over 4 years using the app
Smile.io replied May 31, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

Edited June 8, 2024

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
Canada
About 4 years using the app
Smile.io replied May 31, 2024

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah