Reviews (6,112)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

June 10, 2024

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Puree Juice Bar
United States
Over 7 years using the app
Smile.io replied June 12, 2024

Thank you for your review! We are so glad Lynn was able to help you :)

June 3, 2024

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

Fortune Cookie Soap
United States
Almost 8 years using the app
Smile.io replied June 5, 2024

Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team, especially !Lisa! to be helpful. That's what we're here for 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

June 7, 2024

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Wildflowers
United States
About 6 years using the app
Smile.io replied June 10, 2024

Thank you for your review, we are so glad Lisa was friendly and helpful :)

June 5, 2024

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
United States
Over 5 years using the app
Smile.io replied June 7, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

June 6, 2024

Absolutely awesome service

Cassine
Bermuda
Over 5 years using the app
Smile.io replied June 7, 2024

💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.

June 20, 2024

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

Apero Label
Australia
Almost 5 years using the app
Smile.io replied June 22, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Lynn 🤩

June 20, 2024

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Happy Lucky's Teahouse
United States
Over 4 years using the app
Smile.io replied June 22, 2024

So pleased Brandon could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

June 18, 2024

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

Tantaly
Hong Kong SAR
Over 4 years using the app
Smile.io replied June 22, 2024

! We really appreciate the kind words 🙏 Thanks for the review!

Yours in Loyalty,

✨ The Smile Support Team ✨

June 11, 2024

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
United States
Over 4 years using the app
Smile.io replied June 13, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

June 10, 2024

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

GINLEE Studio
Singapore
Over 4 years using the app
Smile.io replied June 12, 2024

Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)