Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,469)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

October 31, 2024

Prompt customer service

Erstwilder
Australia
Over 4 years using the app
Smile.io replied November 2, 2024

Thank you for the 5 star review! 🙌

- Smile Team ✨

October 15, 2024

Easy to setup and customers love collecting and redeeming points.

Great and quick service provided by Hannah

KIN DOG GOODS
Indonesia
Over 5 years using the app
Smile.io replied October 18, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Hannah 🤩

- Smile Team ✨

October 8, 2024

Customer service was great! Lisa was very patient and helpful.

SneakerBAAS
Netherlands
Almost 5 years using the app
Smile.io replied October 11, 2024

Thanks for leaving a review and the kinds words for Lisa! We agree. 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 2, 2024

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.

Sucreabeille
United States
About 5 years using the app
Smile.io replied October 29, 2024

Thank you for leaving us a review, we appreciate it! 💖

Smile Team ✨

October 25, 2024

a good app for your store's customer retention

Golden Vape
United Kingdom
Almost 4 years using the app
Smile.io replied October 28, 2024

Thank you for your review! We appreciate you taking the time to leave it.

September 23, 2024

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

DNR WHEELS PTE LTD
Singapore
Almost 6 years using the app
Smile.io replied September 25, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 10, 2024

Very Helpful! Thank you!

Sunshine Tienda®
United States
About 4 years using the app
Smile.io replied October 12, 2024

Thank you for the 5 star review!

Smile Team ✨

September 24, 2024

App is very user friendly and customer service assist in a timely fashion.

VIERICHEPARIS
United States
Over 5 years using the app
Smile.io replied September 25, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 17, 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
United States
Almost 4 years using the app
September 27, 2024

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Shopkolohe.com
United States
Almost 5 years using the app
Smile.io replied September 29, 2024

Thanks for leaving a review! We agree that Lynn is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨