Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,964)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for boosting customer engagement and repeat purchases through effective loyalty programs. They report a positive return on investment and increased average order values. The app is valued for its user-friendly interface and customization options, allowing for brand-aligned loyalty strategies. Features like reward points and tiered programs are highlighted for enhancing customer loyalty. The support team is also praised for their responsiveness and efficiency in ...

April 9, 2025

Great app with excellent support!

We’ve been using Smile.io for our store’s loyalty program and have had a great experience so far. The app is easy to use, integrates well with Shopify, and offers exactly what we need to keep customers engaged and coming back.

A special thanks to Lisa from the support team — she was incredibly helpful and quick to respond when we had questions about point ...

Hello Discount Store
United States
Over 3 years using the app
Smile.io replied April 11, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 13, 2025

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if ...

The Hub TCG
United States
Over 4 years using the app
Smile.io replied March 15, 2025

Thank you for taking the time to leave this thoughtful review - we appreciate it!

February 23, 2025

We’ve been using the Smile.io app for many years now and are really happy with the way it manages our loyalty programs. The interface is user-friendly, making it easy to navigate and implement various features that enhance customer experience.

Recently, I encountered an issue that I thought might be difficult to resolve, but I was fortunate to receive assistance from Enzo. He went above and ...

NI Candle Supplies LTD
United Kingdom
About 7 years using the app
Smile.io replied February 25, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

April 17, 2025

I’ve been using Smile.io for a while now and it’s been an excellent experience. The platform is user-friendly, well-integrated with Shopify, and offers a variety of customization options to create a rewarding loyalty program. What really stands out is the exceptional support from the team—responsive, helpful, and genuinely invested in our success. Highly recommended for any growing store looking ...

Beauty Box
Jordan
Over 1 year using the app
Smile.io replied April 18, 2025

Thank you for leaving a review! It was my pleasure to help!
- Joana and the Smile Team ✨

March 7, 2025

We had some issues with the Smile.io app syncing to our Shoplify POS when it updates. It was easy enough to get help from Smile.io and they were able to figure out our problem within minutes!

I can see why we choose you for our loyalty program!

Hydro-Lite Hydroponics
Canada
About 3 years using the app
Smile.io replied March 11, 2025

So glad to hear that you were able to resolve your issues quickly with the help of our support team! Thank you for this kind review :)

March 21, 2025

Smile.io has been an incredible tool for reconnecting with our customers and enhancing brand loyalty. The platform is easy to use, and the features make it simple to reward and engage with our community. What truly sets Smile.io apart is their support team—they have been incredibly helpful, providing all the resources we need and ensuring our program is fully optimized. Their guidance has made a ...

Kala Therapy
Canada
Over 3 years using the app
Smile.io replied March 22, 2025

We really appreciate your review - thanks! :)

March 11, 2025

We've used Smile for years and it has proven to be a popular loyalty program for our customers.

Recently when upgrading our Shopify theme, their support were prompt in responding to my questions regarding this upgrade and what impact it could have, ensuring we were also integrating Smile in the best way going forward.

Special thanks to Ezra who personally handled my support ticket.

Base Camp Food
United Kingdom
Almost 9 years using the app
Smile.io replied March 12, 2025

Thank you for leaving this review! We are thrilled you had great service from Ezra! =)

March 6, 2025

We've had an amazing experience with Smile.io! The platform is user-friendly and offers powerful loyalty and rewards features that help us keep our customers engaged.

A special shoutout to Ezra, who provided outstanding support throughout the process—ensuring that our VIP program was correctly set up and all customer tiers were properly adjusted. His expertise, responsiveness, and dedication made ...

Wlidaty
Morocco
Over 3 years using the app
Smile.io replied March 8, 2025

We smiled reading this review! Thank you so much :)))

April 10, 2025

We’d like to give a big thank you to Jade for the outstanding support! He was incredibly kind and quick to find a solution to our issue. The app itself is extremely useful, and we’re excited about fully integrating it into our workflow. At one point, the pricing almost made us reconsider using it—but thanks to Jade’s help, we found a solution that works perfectly for us. Truly appreciate the ...

Dropshot Coffee
Romania
11 months using the app
Smile.io replied April 12, 2025

Thank you for taking the time to leave this thoughtful review - we appreciate it!

March 4, 2025

I really enjoy using the Smile.io app! It is easy to use - very user friendly. Recently, I needed some custom reporting, and their customer service team (Cole) was able to get me exactly what I needed! Very helpful.

CoffeeAM
United States
Over 3 years using the app
Smile.io replied March 6, 2025

Thank you so much for taking the time to leave this review 💖