Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,369)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs, noting its user-friendly interface and exceptional customer service. They appreciate the straightforward setup, ease of use, and the significant improvements in customer retention and engagement. The responsive support team, including staff members like Lisa, Lynn, and Joana, is frequently praised. Merchants also value the reliable performance and smooth integration with Shopify, which contributes positively to business growth through increased sales and repeat business.

August 12, 2024

Great app and support. A special mention to Jade as well who is extremely helpful!

LUXE TONES
United Kingdom
Over 2 years using the app
Smile.io replied August 15, 2024

Thank you for this lovely review - we think Jade is great too! :)

September 11, 2024

Smile does everything we want and integrates with the other apps we use for a holistic approach to managing and encouraging members to join and use the program. The support is fantastic.

Bare Equestrian
Australia
6 months using the app
Smile.io replied September 13, 2024

Thank you for this lovely review, we are really glad you found the support fantastic :)

September 24, 2024

Love this app, no issues at all over the past couple of years!

Vintage Belle Noire
United States
About 3 years using the app
Smile.io replied September 27, 2024

Thank you so much for this 5-star review. We really appreciate the kind words. We’re here for you anytime!🙏

Lynn - Smile Team✨

June 17, 2024

Hannah Scrafton was very helpful at understanding our specific business needs, and helping us plan for the future. we highly recommend smile loyalty for small business.

Picnic Blanket
United Kingdom
Over 2 years using the app
Smile.io replied June 22, 2024

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

July 16, 2024

I recently reached out to the support team and they were brilliant. Quick to respond and they gave me clear instructions. Thanks!

ARK Skincare
United Kingdom
Almost 4 years using the app
Smile.io replied July 17, 2024

Thank you for your review! It's great that our support gave you easy and clear solutions to your question :)

August 29, 2024

Easy to use and the customer service is very helpful and fast at answering my questions

Sukar
United States
About 2 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

September 8, 2024

Give Karen a raise! Super efficient and helpful service ♥️

& Again
New Zealand
Over 3 years using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this wonderful review 💖
It was a pleasure assisting you!

Karen - Smile Team✨

June 14, 2024

Onboarding was a bit of a challenge at first but due to the excellent assistance from Angie, Shelby and the rest of the team we are up and running. Looking forward to the results!

Sugar Cookies Lingerie
United States
Almost 2 years using the app
Smile.io replied June 17, 2024

Thank you for leaving a review! It was a pleasure helping you get set up!

Angie - Smile Team✨

August 7, 2024

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Lumi Candles PH
Philippines
10 months using the app
Smile.io replied August 8, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Andreandana - Smile Team✨

August 13, 2024

Very nice! Thank you very much.

Eightvape
United States
Almost 8 years using the app
Smile.io replied August 15, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂