Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

September 27, 2024

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Shopkolohe.com
United States
Almost 5 years using the app
Smile.io replied September 29, 2024

Thanks for leaving a review! We agree that Lynn is indeed awesome 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

October 2, 2024

Easy to use app with everything you need for rewards. I had a couple of questions and Lynn helped me out right away. She was very friendly and had an answer to all of my questions. Amazing customer service is necessary for me when choosing an app. Highly recommended!

Reaper
United States
About 2 months using the app
Smile.io replied October 4, 2024

Thank you for taking the time to leave us a 5-star review! 🤩

Don't hesitate to reach out if you have further questions.

Smile Team ✨

November 19, 2024

Great customer experience and 1:1 chat service from Joana!

Wild Swans
United Kingdom
Over 3 years using the app
Smile.io replied November 21, 2024

So glad Joana was able to assist you and thank you for your lovely review!

October 17, 2024

Smile has been a great addition to our Shopify shop to help engage and retain our current customers. The Smile customer support team continues to be helpful in answer any questions or concerns that I have. Thanks, Lynn!

Breakout EDU
United States
4 months using the app
Smile.io replied October 19, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

September 18, 2024

Smile has been wonderful for us. When we ran into an issue support was immediate and extremely helpful!

American Filament
United States
About 3 years using the app
Smile.io replied September 22, 2024

Thank you so much for taking the time to leave this review!

We really appreciate it 💖

Don't hesitate to reach out if you have any questions,

Smile Team ✨

August 19, 2024

We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing. Always helpful and they do their best to solve any issues that we might have. Great job, guys!

Vanillapup
Singapore
About 6 years using the app
Smile.io replied August 21, 2024

We are so glad you're loving the features & the service - we hope to continue to help you for many years to come :)

-Hannah & Andrea

Edited November 19, 2024

Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great.
And Smile's customer services have been amazing - thanks
The Smile Team have been BRILLIANT and so helpful, every step of the way.
Highly recommended

DAWL Diet Co.
United Kingdom
About 2 months using the app
Smile.io replied October 12, 2024

We hope you enjoy the app and find it useful for your business! Thanks for leaving a lovely review about our customer support :)

November 22, 2024

Jade from Smile team was super helpful! Our problem was solved really fast - we like using the app as well.

After5
Netherlands
About 2 months using the app
Smile.io replied November 23, 2024

We are so glad Jade was able to assist you quickly, hope you enjoy the app :)

November 12, 2024

Excellent quick reply - thank you!

Taylor Danielle Boutique Inc.
Canada
About 3 years using the app
Smile.io replied November 14, 2024

Thanks for taking the time to rate us 5 stars!

Smile Team✨

Edited December 12, 2024

very helpful and even gave a follow up email :)

Dear Aspen Corporation
Canada
Over 2 years using the app
Smile.io replied October 26, 2024

Thank you for leaving us a review, we appreciate it! 💖

Smile Team ✨