Smile: Loyalty & Rewards

The app is easy to add. I haven't activated the program yet, so i can't truly comment on that. However, I don't like how the app keep up with points and discounts.

After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.

The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!

My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.

Keep up the great work team!

The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!

Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.

Easy to use! Great app. User friendly

Great Loyalty app! Really helped us to automate our loyalty program easily

this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.

Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

Really like this app, it's so useful and intuitive. Our customers easily able to sign up to our points system on our website www.bullbrand.co.uk, I'm amazed at the amount of people that do!

Overall their rewards system is working great for us. It's convenient and easy for our customers to understand. Whenever we encountered issues like points not reflecting, or customers not being able to log in, their customer support team is very responsive and helpful. They'll figure out what's wrong, will let you know what happened, and will fix it. Happy with our subscription!