Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,481)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.
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After careful scrutiny, I chose Smile.io for our rewards program. The new interface has improved tremendously and I receive very few questions from my customers about how to earn and redeem rewards. I have seen the direct benefits of retention. And the basic version is FREE???!!! It's a no-brainer.
The main point of this review is to recognize Elli from the support team for helping me through a bind - I had updated to a new theme with a bug of ridiculous code that blocked all apps from working. 3 other app developers couldn't figure it out and Elli pinpointed the issue and helped me fix it. Now everything works perfectly - those other apps should buy Elli a coffee :) Thank you THANK YOU!
My one request for future app functionality would be to find a way to prevent referral fraud - almost everyone who has used our $10 referral incentive has used it on the same household or a secondary email address.
Keep up the great work team!
The Smile.io team worked with us to create a rewards plan that worked for our Shopify store. They responded to requests and questions quickly and helped get us up and running. The Smile.io app interface is easy to understand and navigate for users that aren't technical. Many thanks!
Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.
Thanks for leaving a review! We agree that Nicole is indeed excellent 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Easy to use! Great app. User friendly
Great Loyalty app! Really helped us to automate our loyalty program easily
Thank you so much for your review 🤩 We are glad that you find the app easy to use.
Please don't hesitate to reach out if there's anything else that we can help with to make your experience great!
this app is incredible! definitely helps drive business. highly recommended to show your customers appreciation for shopping with you
First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance.
Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.
Thank you for the feedback! We will be in touch to chat more. 🙂
Really like this app, it's so useful and intuitive. Our customers easily able to sign up to our points system on our website www.bullbrand.co.uk, I'm amazed at the amount of people that do!
Overall their rewards system is working great for us. It's convenient and easy for our customers to understand. Whenever we encountered issues like points not reflecting, or customers not being able to log in, their customer support team is very responsive and helpful. They'll figure out what's wrong, will let you know what happened, and will fix it. Happy with our subscription!
Thank you so much for your kind words! We'll always be around if you need our assistance ❤️
Awesome app! Super easy to set up. Great support!