Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,661)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

April 3, 2018

We just launched our Smile rewards program and so far the experience has been outstanding. The service and support we received from Fiona, our launch coordinator, was nothing short of excellent in all regards. I can't say enough good things about her and our experience with Smile.

Zedrics
United States
Over 5 years using the app
August 25, 2016

We originally created our own rewards program. But, using Sweet Tooth is so much easier and is actually a little fun too. We are able to track its success and make tweaks as needed. It has worked great for us.

Pro Kayak Fishing
United States
Over 5 years using the app
November 8, 2023

Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!

Eight Ounce Coffee
Canada
Over 5 years using the app
Smile.io replied November 9, 2023

Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you!

Lisa - Smile Team✨

January 6, 2024

Great service and personal support. They will.work to cater for your needs.

Fogfathers
United Kingdom
Over 5 years using the app
Smile.io replied January 7, 2024

Thank you for your review! We are so happy the app and customer service is flexible to your needs!

October 3, 2023

Smile is the best customer rewards platform. They integrate with most applications and have the best support.

MFI Medical
United States
Over 5 years using the app
Smile.io replied October 4, 2023

Thanks so much for taking the time to leave a review! We are so glad that you are enjoying Smile. Don't hesitate to reach out if there is anything we can help you with :)

Edited June 28, 2024

This app works well and has superior support. They answer quickly and are willing to work with you to address any issues you have so that the app works for your particular situation. They have been able to add features a la carte for us which is super helpful for a small business. Highly recommended. Lynn was very helpful in particular.

Portland Running Company
United States
Over 5 years using the app
Smile.io replied December 17, 2021

Thank you for your wonderful and kind review! Supporting small business is what we do best, thrilled to hear that we could help! 🙌

March 17, 2023

Great app, and good customer service. Our customers love the reward system and smile makes it easy. I was disappointed that they don't have a free plan anymore and find the app still pricey but Smile is good at what they do and it does provide a good value for our customers. The Smile team was helpful too with our concerns! Thank you :)

Scoria World
Canada
Over 5 years using the app
Smile.io replied March 17, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

April 20, 2016

Very easy set up! Super excited to add this feature to my website!

Bayou Accents
United States
Over 5 years using the app
March 5, 2019

Awesome app and being able to edit the placement of the app helps a lot versus other apps. It works well being side by side with Facebook messenger on your landing page.

The Nutri X
Singapore
Over 5 years using the app
Smile.io replied March 26, 2019

Thank you for the 5-star review and for your feedback! We're glad to hear you're liking the customization options!

April 15, 2019

We are only 2 days into using Smile but so far what I can say is: WOW.

I really like this program. Very professional and even on the free program there are nice options. While I did figure out how to enter the points levels, I have to say this wasn't crystal clear even after reading the instructions a few times. For instance for variable and fixed discounts. And despite clearing my cache, restarting my browser, etc, I am still having trouble getting the referral message on Twitter to 'take' or to 'delete'. It might - after several hours!

But these are very small issues. Over all the program is unexpectedly quite amazing!

I agree with what many have said about pricing. If the pricing could be graduated a bit to help new businesses as they grow, then I would be glad to pay. $600 a year off the bat with a comparatively small customer base, is a chunky budget item - though the quality is worth every penny.

On balance, I highly recommend any shop owner to try this program. It is relatively easy to set up, a great way to reward long-time, loyal customers, it creates great 'brand' feeling and it is a very professional tool to help any e-store grow their customer base.

Thanks, Smile!

~

Elves' Best Christmas Crackers
Canada
Over 5 years using the app
Smile.io replied April 16, 2019

Thank you very much for the amazing feedback and five-star review! This kind of candid feedback is so appreciated. :)