Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,674)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.
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We are only 2 days into using Smile but so far what I can say is: WOW.
I really like this program. Very professional and even on the free program there are nice options. While I did figure out how to enter the points levels, I have to say this wasn't crystal clear even after reading the instructions a few times. For instance for variable and fixed discounts. And despite clearing my cache, restarting my browser, etc, I am still having trouble getting the referral message on Twitter to 'take' or to 'delete'. It might - after several hours!
But these are very small issues. Over all the program is unexpectedly quite amazing!
I agree with what many have said about pricing. If the pricing could be graduated a bit to help new businesses as they grow, then I would be glad to pay. $600 a year off the bat with a comparatively small customer base, is a chunky budget item - though the quality is worth every penny.
On balance, I highly recommend any shop owner to try this program. It is relatively easy to set up, a great way to reward long-time, loyal customers, it creates great 'brand' feeling and it is a very professional tool to help any e-store grow their customer base.
Thanks, Smile!
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Thank you very much for the amazing feedback and five-star review! This kind of candid feedback is so appreciated. :)
Andreandana - she has been a great help. Fast reply and very attentive to help with our queries. Thanks so much, team! Stay awesome :)
Thank you so much for taking the time to leave this lovely review!! I will pass it on to Andrea. I know she will be delighted 💛💖💛
Cheers
David
Easy to install, pre-built configurations are great..literally took seconds!
We have used this app from the beginning. It is very good. The customer service support is excellent. Jade helped me in particular and got several things solved with great patience. I do wish we could customize fonts in the emails and messaging so that it would look completely branded. I hear they are working on that.
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and we value your input 🙌
We'll be here if there is ever anything else we can help you with 😊
- Smile Team✨
Joshua provided prompt, professional and clear guidance on updating a long-time customer's rewards account.
Thank you for your 5-star rating, truly appreciated! Glad to hear that Rachel was such a great help! ✨
Maggie did a fantastic job figuring out my the issues I was having and fixed them in less than a minute in the live chat! Very pleased!!
We use SMILE and it has worked very smoothly. The tech support has also been very helpful when we run into any issues.
Thank you so much for the kind review! We really appreciate it 💛
We have been with them for three years, always supportive and during this time of crisis they have stepped up to the plate once again.
Thanks for the support
Thank you so much for your lovely review, and your continued support of us 💖
I'm amazed how easy this was to set up! It's beautiful and well designed, easy to use! I look forward to using this program!
Thank you for the five-star review :) Our Design team loves hearing this kind of feedback!
I have been using smile for approximately six years for my business. While there have been a few hiccups, they have always helped me take care of those immediately and without incident. I love that they are expanding their program to make things run better for small businesses.
Thank you so much for your kind review. We are delighted you are finding us easy to use. Feel free to reach out if you need any help, our team is always happy to hear from you.