Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,647)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

October 8, 2016

Very professional looking program free for a small, new shop. I am so happy with this app.

Swan Lane
United States
Over 5 years using the app
November 9, 2023

Smile is a lovely and nice app with lots of nice features and points which are all really good.

Tip top lovely help from Jade, she's the best! =D

Aquacadabra
United Kingdom
Over 5 years using the app
Smile.io replied November 10, 2023

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

February 6, 2017

So far so good. Had a problem where I totally messed up all the settings, support was great at resetting everything and I could start using the app again.

Mac Vapes
Canada
Over 5 years using the app
Edited April 22, 2024

Super easy to use. Pretty much a set it and forget it app. When needed, support is quick and helpful. My customers love the rewards.

When I had a question about the program (I have a legacy plan so I wanted to check to make sure everything was working.) Lisa took my question and forwarded it to Lynn. I was told it could take 24 hours to respond. Totally cool. Instead it was like 34 minutes. Lynn clarified all of my questions. Not only that, instead of upselling me, she assured me that I have all the features that I want and need in my legacy program. Amazing customer service all around.

Erin.Lane Bags
United States
Over 5 years using the app
Smile.io replied January 13, 2023

That's awesome that you could get in and set it up quickly! If you need anything else along your journey, our team is here 💪

Edited March 19, 2024

Excellent App for Loyalty Rewards! We have used Smile for a while now and are very happy with the service it provides! i also needed to contact support to sort a problem and the guy Brandon was so helpful and helped me address the issue promptly.

Pyro Drone
United States
Over 5 years using the app
Smile.io replied March 3, 2021

Thanks so much for the review 🌟 We're excited for your launch and we're here to help you boost customer engagement 🚀

Edited September 6, 2024

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable.

Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer.

We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

Hygge Box
United States
About 5 years using the app
Smile.io replied April 8, 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

February 19, 2021

This is a fantastic app, incredibly user friendly, and allows for a high level of customisation. The integration with Stamped reviews has been very useful. Customer service is also great!

Hemp Botanics
United Kingdom
About 5 years using the app
Smile.io replied February 19, 2021

Thanks for sharing your feedback! Was a pleasure helping you get set up for success on the right plan. Will make sure Tess (who helped earlier) sees this too! :)

- Christian

Edited April 28, 2021

Kudos to Lynn, she's absolutely fantastic to work with. Love the interface! Works like a charm, and highly recommend this!

Ttin
Singapore
About 5 years using the app
November 4, 2018

I used this app to setup a customer reward and light ambassador program. It is simple enough to quickly get configured but flexible enough to bend to some edge cases and workflow for my processes. There is no API access in non-enterprise versions which is why I did not give it 5 stars but sounds like they work with customers to customize and integrate in enterprise version which is super valuable.

detach™
Brazil
About 5 years using the app
November 2, 2017

Love the new upgrade!

Many thanks for all the support!!

Mykitco
United Kingdom
About 5 years using the app