Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,442)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

October 10, 2024

this is great app to get the customer back to our store with loyalty and rewards.

Madras Sarees
India
6 months using the app
Smile.io replied October 12, 2024

Thank you so much for taking the time to leave this review 💖 We think Smile is the best loyalty app too 🤩

July 19, 2024

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great.
The support staff - even better! Thanks Lynn

Vach Cittoni
Canada
8 months using the app
Smile.io replied July 23, 2024

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩

July 31, 2024

We received a professional supported through Hannah. Nothing to complain.

Doonails
Cyprus
Over 3 years using the app
Smile.io replied August 2, 2024

Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support team ✨

September 8, 2024

Give Karen a raise! Super efficient and helpful service ♥️

& Again
New Zealand
Over 3 years using the app
Smile.io replied September 10, 2024

Thank you so much for taking the time to leave this wonderful review 💖
It was a pleasure assisting you!

Karen - Smile Team✨

August 29, 2024

Easy to use and the customer service is very helpful and fast at answering my questions

Sukar
United States
About 2 years using the app
Smile.io replied August 31, 2024

Thanks so much for taking the time to leave a review!

- Smile Team ✨

August 4, 2024

Super helpful app to work with, and customer service is A+++
It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Your Skincare Source
United States
3 months using the app
Smile.io replied August 6, 2024

Thank you for taking the time to leave a review! We really appreciate the 5-star rating! 💛

October 10, 2024

Very Helpful! Thank you!

Sunshine Tienda®
United States
About 4 years using the app
Smile.io replied October 12, 2024

Thank you for the 5 star review!

Smile Team ✨

June 25, 2024

Jade from Smile.IO was incredibly helpful explaining the logic behind the Increase account creation pop up. I'd been looking for a way to limit this pop up to a certain page too, and even though this isn't currently possible, she has added it into the feature request list- fab service! I look forward to testing this pop up soon.

Dr Sam's
United Kingdom
Over 1 year using the app
Smile.io replied June 26, 2024

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!

Jade- Smile Team✨

August 8, 2024

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Le Papier Fou
Spain
9 months using the app
Smile.io replied August 9, 2024

Thanks for your review! We are happy to hear Lynn was able to provide great service :)

August 12, 2024

Great app and support. A special mention to Jade as well who is extremely helpful!

LUXE TONES
United Kingdom
Over 2 years using the app
Smile.io replied August 15, 2024

Thank you for this lovely review - we think Jade is great too! :)