Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,651)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and increasing order values through customizable loyalty programs, including rewards, referrals, and VIP tiers. They praise its user-friendly interface and reliability. The customer support team is frequently commended for being responsive and providing creative solutions to improve loyalty programs, significantly boosting customer loyalty and satisfaction.

April 27, 2023

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

JessaKae
United States
Almost 5 years using the app
Smile.io replied April 27, 2023

Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3

March 30, 2023

I needed assistance updating an offer for our store and Jade was incredibly fast and helpful in doing so!

Simply Organic Beauty
United States
Almost 5 years using the app
Smile.io replied March 30, 2023

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

August 15, 2022

Good customer service. Always prompt and helpful in their replies. Install was straight forward and easy to understand.

www.MPCSupply.com
United States
Almost 5 years using the app
Smile.io replied August 15, 2022

Thanks for taking the time to leave us feedback, we appreciate you! 🤩 Glad I was able to get you sorted and on your way to making millions! 💸 Thanks again my friend!

Cheers,
Joshua - Smile Team 🧙‍♂️

Edited February 1, 2024

Quick answer, made me laugh with gifs LOL thanks byeeee

The Sassy Olive
United States
Almost 5 years using the app
Smile.io replied December 19, 2023

Thanks so much for taking the time to leave a review! So glad to hear that our support team was able to provide you with such great customer service. They absolutely rock 😎

Yours in Loyalty,

✨ The Smile Support Team ✨

February 19, 2016

Easy to setup, easy UI and quick support. Highly recommend to other shop owners to succeed in retaining customers.

Island Doggie
United States
Almost 5 years using the app
December 13, 2021

My company has been using Smile for a while and it has been a great investment in retaining customers and their customer service for an issue I had today was excellent! Would recommend this app to other stores for a rewards program

Nail Techniques
Canada
Almost 5 years using the app
Smile.io replied December 15, 2021

Thank you for the kind feedback! 💛

May 23, 2022

Customer service is amazing as always. They are easy to reach out to and very accommodating! Kudos to the team! Keep it up!

Altenew
United States
Almost 5 years using the app
Smile.io replied May 23, 2022

We are so glad that we were easy for your to get a hold of and were able to help you out :) Thanks so much for taking the time to leave a review. We really appreciate it!

August 3, 2023

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Needlepoint.Com
United States
Almost 5 years using the app
Smile.io replied August 5, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited January 18, 2019

I am a month or so into using this app and it's definately worth it. It was easy to get going and my customers have fun using it. It definately creates customer loyalty and enthusiasm.

Joy of London
United States
Almost 5 years using the app
Edited April 11, 2016

I really do like this app. I have customers who have signed up for my loyalty rewards. It is easy to see when customers earn points and see when new customers sign up for the rewards program. Each customer has their own account which you can look at, see the points they have earned, see their referral link, now if they could just add something to be able to offer double or triple points for specific time period.

Immaculate Organic Soaps
United States
Almost 5 years using the app