Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,501)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

April 5, 2017

Good way to engage loyal customers!

Foodcraft
Hong Kong SAR
About 5 years using the app
October 19, 2016

Sweet way to earn loyalty. Works well, no hiccups!

Little Bay Root
United States
About 5 years using the app
June 22, 2018

Maggie was super helpful with answering a quick question. The program is easy to use and setup. Recommend!

Jax And Pepper
United States
Almost 5 years using the app
March 30, 2023

I needed assistance updating an offer for our store and Jade was incredibly fast and helpful in doing so!

Simply Organic Beauty
United States
Almost 5 years using the app
Smile.io replied March 30, 2023

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

August 15, 2022

Good customer service. Always prompt and helpful in their replies. Install was straight forward and easy to understand.

www.MPCSupply.com
United States
Almost 5 years using the app
Smile.io replied August 15, 2022

Thanks for taking the time to leave us feedback, we appreciate you! 🤩 Glad I was able to get you sorted and on your way to making millions! 💸 Thanks again my friend!

Cheers,
Joshua - Smile Team 🧙‍♂️

February 19, 2016

Easy to setup, easy UI and quick support. Highly recommend to other shop owners to succeed in retaining customers.

Island Doggie
United States
Almost 5 years using the app
December 13, 2021

My company has been using Smile for a while and it has been a great investment in retaining customers and their customer service for an issue I had today was excellent! Would recommend this app to other stores for a rewards program

Nail Techniques
Canada
Almost 5 years using the app
Smile.io replied December 15, 2021

Thank you for the kind feedback! 💛

May 23, 2022

Customer service is amazing as always. They are easy to reach out to and very accommodating! Kudos to the team! Keep it up!

Altenew
United States
Almost 5 years using the app
Smile.io replied May 23, 2022

We are so glad that we were easy for your to get a hold of and were able to help you out :) Thanks so much for taking the time to leave a review. We really appreciate it!

August 3, 2023

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Needlepoint.Com
United States
Almost 5 years using the app
Smile.io replied August 5, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

Edited January 18, 2019

I am a month or so into using this app and it's definately worth it. It was easy to get going and my customers have fun using it. It definately creates customer loyalty and enthusiasm.

Joy of London
United States
Almost 5 years using the app