Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,665)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer retention and boosting order values through its rewarding points system. It features a user-friendly interface with customizable loyalty and referral programs. The app integrates well with Shopify and is noted for its reliability. Customer support is highlighted for its responsiveness and helpfulness in optimizing loyalty programs, making it a valuable tool for improving customer loyalty and business growth.

January 12, 2017

Just finished setting this up. Im excited to give my customers incentives and discounts ! Very easy and clean set up. Great app so far !

Basik Lux
United States
Over 3 years using the app
Edited October 13, 2021

Love the app. Have had the Starter Plan for almost 2 years now and customers absolutely love it. It looks super sharp & runs really smooth. Excited to keep current customers plus gaining new members. It's an added bonus for you and your customers 110%. www.b-clutch.com

bCLUTCH
Canada
Over 3 years using the app
Smile.io replied February 24, 2020

Thank you so much for the wonderful review! We're excited to see your business grow! 💖

September 18, 2016

Super easy to set up and gives great rewards to drive customer loyalty even at the free tier!

Bestdestinycarries
United States
Over 3 years using the app
March 15, 2022

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

We Might Be Tiny
Australia
Over 3 years using the app
Smile.io replied March 16, 2022

The only thing we want is for your business to succeed! So we're glad to hear that you were able to receive the help you needed ✨

March 18, 2019

I've been with this app for a couple of years now, and our rewards program is one of the best programs we could ever offer our customers. Our customers enjoy leaving reviews, doing referrals, and making purchases to get the points, and Smile.io automates just about everything so it just runs smoothly without me thinking about it. I hit a snag with a review app integration recently, and Maggie was amazing, helping me figure out the issue. This is definitely the company you should go with for a loyalty program!

Inked Goddess Creations
United States
Over 3 years using the app
Smile.io replied March 26, 2019

Thank you for the five-star review! We're so happy you and your customers are loving Smile, and glad to hear our Support team were able to solve your issue quickly. :) we love this kind of feedback!

January 23, 2017

Sweet Tooth has been really easy to install, update and work with. It looks good, and great support so far. Abby was very helpful today in reminding me exactly how to import new codes when mine ran out :)

Best Nest Wellness
United States
Over 3 years using the app
March 24, 2022

I love how quickly customer support responded to my chat question and resolved my problem on the spot. I've been using Smile for a little while to build up customer loyalty and so far I love rewarding them with discounts instead of always doing big sales. It makes them feel more special and encourages repeat orders and referrals. Wish they would include "free gift" redemption on the free plan though. But other than that, new start-ups is lucky to have these apps boost their brand at the beginning stages. Keep it up Smile Team!

Beviva Foods
United States
Over 3 years using the app
Smile.io replied March 25, 2022

Thank you so much for your kind words! We can definitely share your feedback with the rest of our team 😄

July 10, 2018

I had troubble linking the client account to the smile.io app.
Roel helped me and everything was setup within a few hours only!
Thank you :)

Bkind Products
Canada
Over 3 years using the app
August 17, 2021

At first, it seemed like a great loyalty app. After the expense of switching from Marsello and their horrible customer support, we chose Smile. We have over 5000 customers and the app treats everyone that does not provide an email address as a guest. The problem is that it does not credit them for their purchases even after changing the setting. Now we have to find another loyalty app and spend the expense to convert our customers. Very disappointed.

A Little Slice of Heaven Bakery
United States
Over 3 years using the app
Smile.io replied August 18, 2021

Hi! 👋 Thank you for leaving your candid feedback - that's pivotal for our growth! 🙏 We are reviewing the matter internally, and we will be reaching out as soon as possible, or feel free to contact us at help@.smile.io

October 4, 2022

Best value out of all the review apps, and good and speedy customer support!
Highly recommended... :)

Na'vi Organics
United Kingdom
Over 3 years using the app
Smile.io replied October 4, 2022

Thank you so much for your kind review! It was lovely chatting with you today 😊

Lisa - Smile Team ✨